Healthcare & Wellness Automation
WhatsPortal gives healthcare businesses a structured, compliant WhatsApp automation platform — appointment reminders, lab report delivery, medication reminders, teleconsultation booking, and post-treatment follow-up — so patients get better care and your staff handles fewer manual tasks.
Official Meta BSP · End-to-end encrypted · No credit card required
01
Appointment no-shows in Indian clinics and hospitals run at 20–30%. Each missed slot is lost revenue and a patient who didn't receive care. A WhatsApp reminder — 24 hours and 2 hours before — cuts no-show rates dramatically with zero staff effort.
02
Patients who don't pick up their lab reports, forget to refill prescriptions, or miss follow-up appointments create gaps in care continuity that often result in worse outcomes and higher long-term costs. Automated WhatsApp follow-ups close these gaps systematically.
03
Healthcare staff spend significant time on phone-based communication — appointment confirmations, report ready notifications, prescription refill reminders — all of which can be automated on WhatsApp, freeing staff for clinical work.
The solution
Send appointment reminders, teleconsultation booking links, and post-visit follow-up messages automatically. Patients confirm, reschedule, or ask questions on WhatsApp.
Deliver lab reports, prescriptions, and discharge summaries directly on WhatsApp — end-to-end encrypted, accessible instantly. No patient waiting at the counter.
Send scheduled medication reminders, vaccination due alerts, and prescription refill prompts. Patients receive a gentle nudge at the right time — compliance improves.
Collect patient intake forms, insurance documents, and pre-consultation questionnaires via WhatsApp before the appointment — reducing wait times and improving the quality of the consultation.
How it works
Connect your HMS or appointment system
Trigger WhatsPortal via webhook when appointments are booked, confirmed, or completed. Patient data flows automatically.
Automated messages fire at every care touchpoint
Appointment reminders, report notifications, medication schedules, and follow-up prompts run without staff involvement.
Patients are better informed and more compliant
Automated, timely communication improves patient compliance, reduces no-shows, and frees your clinical staff from administrative tasks.
Sync with your CRM
All customer profiles, messages, and automated workflows sync in real time with your database and CRM platforms.
Dr. Ananya R.
Care Clinic
Hi Rohan! This is a reminder from CareClinic for your appointment with Dr. Ananya on Saturday at 11:00 AM. 🏥
9:00 AM ✓✓
Please confirm your availability.
9:00 AM ✓✓
Confirm appointment
9:15 AM ✓✓
Thank you! Your appointment is confirmed. Please arrive 10 minutes early. Here is the location map: click.careclinic.in/map 📍
9:15 AM ✓✓
Example conversation — automated by WhatsPortal
What our customers say
“Our patient n”
Live
Healthcare providers using WhatsApp appointment reminders report significantly lower no-show rates and higher patient satisfaction scores
10+
Healthcare & Wellness workflows ready to run
3×
Increase in response rates compared to email alerts
₹0
Get started for free — free plan included
All workflows
Select any ready-to-use automation template to see detailed triggers, features, and setup steps.
Appointment Reminders
Cut clinic no-shows with automated WhatsApp appointment reminders. Patients confirm or cancel via chat. Official Meta BSP. Free plan available.
See workflow
Patient Intake Forms
Collect patient details before appointments on WhatsApp. Structured intake, consent collection, doctor-ready briefing. Official Meta BSP. Free plan.
See workflow
Lab Report Delivery
Deliver lab reports to patients on WhatsApp instantly. Automatic delivery, read confirmation, PDF support. Official Meta BSP. Free plan available.
See workflow
Medication Reminders
Automate daily medication reminders for chronic patients on WhatsApp. Personalised, scheduled, adherence tracking. Official Meta BSP. Free plan.
See workflow
Post-Op Follow-Up
Automate post-surgical patient check-ins on WhatsApp. Structured symptom collection, early complication alerts, medication reminders. Official Meta BSP.
See workflow
Teleconsultation Booking
Let patients book teleconsultations on WhatsApp without an app. Conversational booking, symptom collection, payment link, pre-consult reminders. Start free.
See workflow
Insurance Claim Support
Guide patients through insurance claims on WhatsApp. Step-by-step instructions, document collection, claim status updates. Official Meta BSP. Start free.
See workflow
Wellness Tips Broadcast
Send weekly wellness tips and health content to your patients on WhatsApp. Segment by condition, schedule in advance, drive return visits. Start free.
See workflow
Vaccination Reminders
Automate child vaccination reminders on WhatsApp. Milestone-based scheduling, personalised by child, booking link included. Official Meta BSP. Start free.
See workflow
Pharmacy Refill Reminders
Automate prescription refill reminders on WhatsApp. Timed to supply duration, personalised by medication, with refill ordering. Official Meta BSP. Start free.
See workflow
FAQ
WhatsApp Business API messages are end-to-end encrypted. For additional security, you can send a report access link (password-protected) rather than the document itself. Consult your data privacy compliance team for your specific regulatory context.
Yes. Set up separate workflows per department — OPD, diagnostics, pharmacy, IPD — each with their own automated sequences and team inbox segments.
Yes. Set up an appointment booking bot — patients select specialty, doctor, and available slot. Booking is confirmed automatically. Your HMS is updated via webhook.
Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.
No credit card required. Free plan available. Official Meta BSP.
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