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Healthcare & Wellness Automation

Reduce no-shows with appointment reminders that actually reach patients

SMS reminders get ignored. WhatsPortal sends appointment reminders on WhatsApp — where your patients actually pay attention — and cuts no-shows without adding to your front desk's workload.

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Official Meta BSP · Zero ban risk

  • Official WhatsApp BSP
  • Free plan — no credit card required
  • Instant webhook integrations
  • Custom WhatsApp Flows
  • Billed in INR via Razorpay

No-shows are not a patient problem. They're a communication problem.

01

A patient books an appointment three weeks in advance. Life happens. They forget. You lose a 30-minute slot and a consultation fee — and your front desk only finds out when no one walks in.

02

Your staff calls patients to remind them. Half don't pick up. The other half say they'll be there and still don't show. The calls take 20–30 minutes every morning and achieve little.

03

SMS reminders have a fraction of the engagement WhatsApp does. Most patients don't even know SMS reminders are coming from their clinic.

The solution

WhatsPortal sends WhatsApp reminders automatically — so patients show up and your team stays focused.

Scheduled appointment reminders

Set a reminder to fire 24 hours before the appointment and another 2 hours before. Both go automatically, both include the patient's name, doctor name, time, and location.

  • Set a reminder to fire 24 hours before the appointment and another 2 hours before
  • Both go automatically, both include the patient's name, doctor name, time, and location
  • Fully automated system
  • Real-time notifications

Two-way confirmation

Patients can reply 'Confirm' or 'Cancel' directly on WhatsApp. Your front desk sees confirmed and cancelled appointments in real time — no phone calls needed.

  • Patients can reply 'Confirm' or 'Cancel' directly on WhatsApp
  • Your front desk sees confirmed and cancelled appointments in real time
  • no phone calls needed

Rescheduling flow

A patient cancels? The bot can immediately offer alternative slots or ask them to call to rebook. Nothing falls through the gap.

  • A patient cancels
  • The bot can immediately offer alternative slots or ask them to call to rebook
  • Nothing falls through the gap

Shared team inbox

Every patient message comes into one shared WhatsApp inbox visible to your entire front desk. No missed replies, no confusion about who responded.

  • Every patient message comes into one shared WhatsApp inbox visible to your entire front desk
  • No missed replies, no confusion about who responded
  • Fully automated system
  • Real-time notifications

How it works

Streamlined automation in four simple steps.

  1. 01

    Connect your appointment data

    Send appointment details to WhatsPortal via webhook, Google Sheets, or a CSV upload — from any booking system or even a basic spreadsheet.

  2. 02

    Configure your reminder flow

    Set the timing (24 hours before, 2 hours before), write your message, and add a confirmation step if needed. One-time setup.

  3. 03

    Reminders run automatically

    WhatsPortal sends every reminder on schedule. Your team sees confirmations and cancellations in the inbox and adjusts the schedule accordingly.

  4. 04

    Sync patient records

    Appointment times, booking confirmations, and patient documents are instantly logged in your hospital management system (HMS) or CRM.

C

Dr. Ananya R.

Care Clinic

Hi Rohan! This is a reminder from CareClinic for your appointment with Dr. Ananya on Saturday at 11:00 AM. 🏥

9:00 AM ✓✓

Please confirm your availability.

9:00 AM ✓✓

Confirm appointmentReschedule visitCancel booking

Confirm appointment

9:15 AM ✓✓

Thank you! Your appointment is confirmed. Please arrive 10 minutes early. Here is the location map: click.careclinic.in/map 📍

9:15 AM ✓✓

Example conversation — automated by WhatsPortal

What our customers say

“Our front desk used to spend the first hour every morning calling patients. Now WhatsPortal handles it and they actually get more confirmations than the calls ever did.”

— [Clinic name, city]

Live

WhatsApp appointment reminders reduce no-show rates significantly compared to SMS

< 1 min

Average setup time for standard workflows

3×

Increase in response rates compared to email alerts

₹0

Get started for free — free plan included

FAQ

Common questions about healthcare appointment reminders

Does WhatsPortal integrate with hospital management or booking systems?

WhatsPortal connects via webhook and Google Sheets, which means it works with virtually any booking system that can export data. If your HMS has an API, the Custom HTTP Request action lets you connect directly.

Is patient data handled securely?

WhatsPortal processes message data over the official WhatsApp Business API, which is encrypted end-to-end. You own your contact data. We don&apos;t share or use it for any purpose outside your account.

Can I send reminders in Hindi or regional languages?

Yes. WhatsApp message templates support multiple Indian languages. You can create templates in Hindi, Marathi, Tamil, Telugu, or any other language and send reminders in the patient&apos;s preferred language.

What does it cost?

Free plan: ₹0/month, 100 messages. Standard: ₹1,499/month, 5,000 messages. Premium: ₹2,499/month, unlimited. All billed in INR via Razorpay. WhatsApp API conversation charges from Meta are additional.

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Set up your first appointment reminder in 30 minutes. Your next no-show might not happen.

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