Healthcare & Wellness Automation
WhatsPortal sends structured post-op check-ins to surgical patients on WhatsApp — pain levels, wound status, medication compliance — so your clinical team catches complications early without calling every patient manually.
Official Meta BSP · No credit card required
01
A patient is discharged after surgery with instructions to 'call if there are any issues.' Most don't call — either because they minimise symptoms, don't want to bother the surgeon, or don't know what's serious. Small problems become complications.
02
Your post-op nursing team calls patients manually for follow-up. With 20–40 surgeries a week, that's 40–80 calls to make — not all of which get answered, and not all of which get documented consistently.
03
There's no systematic post-discharge data. You don't know how your patients are doing 48 hours after surgery. You find out at the next appointment — by which time early intervention opportunities have passed.
The solution
Configure check-in messages at key post-op intervals. Patients respond with pain rating, wound description, and medication adherence — directly on WhatsApp.
The bot asks specific questions — 'Rate your pain 1–10', 'Any redness or swelling around the wound?' — and logs structured responses rather than anecdotal descriptions.
If a patient reports high pain, signs of infection, or unusual symptoms, WhatsPortal flags the conversation immediately for your clinical team. Early intervention, not emergency management.
Post-discharge instructions — 'Take antibiotic with food', 'Change wound dressing every 24 hours' — are sent automatically at the right times as WhatsApp reminders.
How it works
Set up your post-op protocol
Define your follow-up schedule — Day 1, Day 3, Day 7 — and the questions for each check-in. Build the flow once per procedure type.
Trigger on discharge
When a patient is discharged, connect your HMS or discharge system to WhatsPortal via webhook. The follow-up sequence starts automatically.
Your team manages exceptions
Normal recoveries run on autopilot. Concerning responses are flagged immediately. Your clinical team focuses on the patients who need attention.
Sync patient records
Appointment times, booking confirmations, and patient documents are instantly logged in your hospital management system (HMS) or CRM.
Dr. Ananya R.
Care Clinic
Hi Rohan! This is a reminder from CareClinic for your appointment with Dr. Ananya on Saturday at 11:00 AM. 🏥
9:00 AM ✓✓
Please confirm your availability.
9:00 AM ✓✓
Confirm appointment
9:15 AM ✓✓
Thank you! Your appointment is confirmed. Please arrive 10 minutes early. Here is the location map: click.careclinic.in/map 📍
9:15 AM ✓✓
Example conversation — automated by WhatsPortal
What our customers say
“We piloted WhatsApp post-op follow-up for orthopaedic patients and caught two potential wound infections early because the patients reported via the bot what they wouldn't have thought to call about.”
Live
Proactive post-discharge follow-up reduces 30-day readmission rates significantly in surgical patients
< 1 min
Average setup time for standard workflows
3×
Increase in response rates compared to email alerts
₹0
Get started for free — free plan included
FAQ
Yes. Build separate post-op flows for orthopaedic, general surgery, gynaecological, and other procedures — each with the clinically relevant questions and check-in timing.
Configure a keyword trigger — if a patient mentions 'severe bleeding', 'high fever', or 'can't breathe' — the bot immediately routes the conversation to your emergency contact and sends the patient the emergency helpline number.
Yes. The WhatsApp messages go to the patient's number. If a family member manages the phone, they can respond on the patient's behalf — the conversation is tracked the same way.
Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.
Related workflows
Healthcare appointment reminders
Send and manage automated WhatsApp campaigns tailored for Healthcare & Wellness operations.
Learn more
Healthcare medication reminders
Send and manage automated WhatsApp campaigns tailored for Healthcare & Wellness operations.
Learn more
Healthcare patient intake forms
Send and manage automated WhatsApp campaigns tailored for Healthcare & Wellness operations.
Learn more
No credit card required. Free plan available. Official Meta BSP.
We use cookies
We use essential cookies to make the product work, and optional cookies for support chat. See our privacy policy.
