Travel & Hospitality Automation
WhatsPortal gives travel agencies, tour operators, and hotels a complete WhatsApp automation platform — itinerary delivery, visa checklists, hotel check-in, flight alerts, upsell offers, and post-trip feedback — so every traveller feels supported from booking to return.
Official Meta BSP · No credit card required
01
Travellers who don't receive proactive communication — visa requirements, packing lists, flight alerts, hotel check-in instructions — generate preventable support calls and arrive stressed. A well-informed traveller is a satisfied one. WhatsApp is the channel that delivers this information where it's actually read.
02
Travel agents who go silent after booking lose customers to competitors who stay in touch. The relationship between a booking and the next enquiry is won or lost in the communication touchpoints in between — post-trip follow-ups, next destination suggestions, and regular value-add messages.
03
Group travel coordination — managing itineraries, payments, and documents for 20–50 people across a single trip — is operationally complex without a structured communication system. Coordinators managing this on personal WhatsApp groups drown in noise and miss critical individual communications.
The solution
Send visa document checklists, packing reminders, travel insurance prompts, and flight check-in notifications automatically — so travellers arrive prepared and your support team handles fewer last-minute panics.
Deliver hotel check-in instructions, daily itinerary updates, activity upsell offers, and emergency contact information on WhatsApp during the trip. Guests feel supported throughout.
Send real-time flight delay, cancellation, and gate change alerts — faster than airline apps — with rebooking prompts for your team to handle cancellations proactively.
Send personalised feedback requests, next destination suggestions, and early bird offers after the trip. Convert a completed booking into the next one.
How it works
Connect your booking and reservation system
Trigger WhatsPortal when a booking is confirmed. Traveller details, itinerary, and flight information flow automatically.
Communication fires at every trip stage
Pre-travel, in-destination, and post-trip messages go out on schedule. Disruption alerts fire in real time. No manual sending required.
Travellers are better informed, repeat more, and refer more
The quality of your communication becomes a competitive advantage. Clients who feel looked after don't look for another agency.
Sync with your CRM
All customer profiles, messages, and automated workflows sync in real time with your database and CRM platforms.
Trip Planner
Wanderlust Tours
Hi Nisha! Your booking for the 5-day Goa Getaway is confirmed. 🌴 Order ID: WL-4491.
3:00 PM ✓✓
Your hotel check-in voucher and flight itinerary are ready. What would you like to view?
3:00 PM ✓✓
Flight Itinerary
3:02 PM ✓✓
Here is your flight itinerary. ✈️ Indigo 6E-241, Dep: Mumbai 08:30 AM, Arr: Goa 09:45 AM.
3:02 PM ✓✓
Your hotel transfer vehicle is arranged and will meet you at the Goa arrival gate. Have a wonderful trip!
3:03 PM ✓✓
Example conversation — automated by WhatsPortal
What our customers say
“We added WhatsApp communication at every stage of the traveller journey. Our repeat booking rate improved and clients started referring friends specifically because of how supported they felt throughout their trip.”
Live
Travel agencies using WhatsApp for pre, during, and post-trip communication see significantly higher client retention and repeat booking rates
10+
Travel & Hospitality workflows ready to run
3×
Increase in response rates compared to email alerts
₹0
Get started for free — free plan included
All workflows
Select any ready-to-use automation template to see detailed triggers, features, and setup steps.
Booking Confirmations
Send instant WhatsApp travel booking confirmations. Personalised messages, pre-trip reminders, two-way support. Official Meta BSP. Free plan available.
See workflow
Itinerary Sharing
Send complete travel itineraries to clients on WhatsApp. Day-by-day schedules, hotel details, in-trip daily updates, post-trip follow-up. Official Meta BSP. Start free.
See workflow
Visa Document Checklist Bot
Send personalised visa document checklists to travellers on WhatsApp. Destination-specific, plain language, document collection support. Official Meta BSP. Start free.
See workflow
Hotel Check-In Automation
Automate hotel pre-arrival and check-in communication on WhatsApp. Preference collection, arrival instructions, room readiness alerts, in-stay requests. Official Meta BSP. Start free.
See workflow
Flight Status Alerts
Send real-time flight delay, cancellation, and gate change alerts to travellers on WhatsApp. Rebooking prompts, check-in reminders. Official Meta BSP. Start free.
See workflow
Customer Feedback Post-Trip
Collect post-trip feedback from travellers on WhatsApp. Personalised, conversational, review prompts, next-trip nudge. Official Meta BSP. Start free.
See workflow
Upsell Excursions & Add-Ons
Send personalised excursion and upgrade upsell offers to travellers on WhatsApp during their trip. Timed to destination and stay day. Official Meta BSP. Start free.
See workflow
Group Travel Coordination
Coordinate group travel on WhatsApp. Individual itineraries, group broadcasts, payment reminders, document collection. Official Meta BSP. Start free.
See workflow
FAQ
Yes. Set up separate workflows for leisure clients (personalised, warm communication) and corporate accounts (structured, compliance-focused communication with multi-traveller management).
Yes. WhatsPortal handles individual personalised messages to each group member — itineraries, payment reminders, document requests — alongside group-wide broadcasts for common updates.
Yes. Hotels use WhatsPortal for direct guest communication — pre-arrival preference collection, check-in instructions, in-stay requests, and post-stay feedback — independent of travel agency relationships.
Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.
No credit card required. Free plan available. Official Meta BSP.
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