Travel & Hospitality Automation
WhatsPortal sends a personalised feedback request on WhatsApp within 24 hours of your client's return — capturing what went well, what didn't, and what they'd book next — so you improve your product and win repeat business in the same conversation.
Official Meta BSP · No credit card required
01
Email surveys sent after a trip get low response rates. By the time the traveller sees the email, they're back in work mode, the memory is fading, and the friction of clicking a link and filling a form is enough to stop them. Most never respond.
02
Generic NPS emails tell you very little. '8 out of 10' doesn't tell you whether the hotel was disappointing or the guide was exceptional. WhatsApp conversations let travellers respond in their own words — far more useful for improving your product.
03
Post-trip is the highest-trust moment in the customer relationship. The traveller is still warm from the experience. This is the best time to ask about their next trip — and the moment most agencies miss because they're focused on the next batch of bookings.
The solution
Triggered 24 hours after trip end, the message references the specific trip — 'We hope you had an incredible time in Bali. How was your experience with us?' — not a generic 'share your feedback' blast.
Instead of a survey link, the bot asks one question at a time — overall rating, best moment, anything that could have been better — making feedback feel like a conversation, not a form.
For highly satisfied clients, the bot follows up with a direct link to leave a review on Google or TripAdvisor — capturing public testimonials from your happiest customers automatically.
After feedback is collected, the bot asks — 'Already thinking about your next trip? Tell us where you'd like to go.' Positive responses go to your sales team as warm leads with travel context.
How it works
Trip end triggers the feedback sequence
When a trip's end date passes — via your booking system webhook — WhatsPortal starts the feedback sequence automatically for that traveller.
Conversational feedback collected on WhatsApp
The traveller responds in their own words. Your team sees every response in the team inbox and can flag issues for follow-up.
Happy clients become reviewers and repeat bookers
Satisfied travellers are prompted to leave a public review. All travellers receive a next-trip nudge. Feedback informs your product team.
Update booking engine
Itinerary choices, visa documents, and check-in details are instantly pushed to your booking system or database.
Trip Planner
Wanderlust Tours
Hi Nisha! Your booking for the 5-day Goa Getaway is confirmed. 🌴 Order ID: WL-4491.
3:00 PM ✓✓
Your hotel check-in voucher and flight itinerary are ready. What would you like to view?
3:00 PM ✓✓
Flight Itinerary
3:02 PM ✓✓
Here is your flight itinerary. ✈️ Indigo 6E-241, Dep: Mumbai 08:30 AM, Arr: Goa 09:45 AM.
3:02 PM ✓✓
Your hotel transfer vehicle is arranged and will meet you at the Goa arrival gate. Have a wonderful trip!
3:03 PM ✓✓
Example conversation — automated by WhatsPortal
What our customers say
“Our post-trip WhatsApp feedback response rate is more than double what we got from email surveys. And the quality of responses — actual descriptions of what they love”
Live
Post-trip WhatsApp feedback messages achieve significantly higher response rates than email surveys in the travel industry
< 1 min
Average setup time for standard workflows
3×
Increase in response rates compared to email alerts
₹0
Get started for free — free plan included
FAQ
Yes. Set up a multi-step feedback flow that asks about each component separately — 'How was your hotel?' then 'How was your guide?' — giving you specific, actionable insights per element.
Yes. If a traveller rates their trip poorly or uses negative language, WhatsPortal routes the conversation to your customer relations team immediately — so you can respond and resolve before it becomes a public complaint.
Yes. For group bookings, WhatsPortal sends individual feedback requests to each traveller — same trip, personalised per person. You collect group-level and individual feedback separately.
Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.
Related workflows
Travel itinerary sharing
Send and manage automated WhatsApp campaigns tailored for Travel & Hospitality operations.
Learn more
Travel upsell excursions and add-ons
Send and manage automated WhatsApp campaigns tailored for Travel & Hospitality operations.
Learn more
E-Commerce review collection
Send and manage automated WhatsApp campaigns tailored for Travel & Hospitality operations.
Learn more
No credit card required. Free plan available. Official Meta BSP.
We use cookies
We use essential cookies to make the product work, and optional cookies for support chat. See our privacy policy.
