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Travel & Hospitality Automation

Send real-time flight status alerts to your travellers on WhatsApp — automatically

WhatsPortal sends flight delay, cancellation, and gate change notifications to your clients on WhatsApp the moment they're published — so they're informed before they reach the airport and your agency looks proactively professional.

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  • Instant webhook integrations
  • Custom WhatsApp Flows
  • Billed in INR via Razorpay

A flight is delayed by 3 hours. Your client is already in an Uber to the airport.

01

Flight disruptions — delays, cancellations, gate changes — happen constantly. Travellers find out through airport displays, airline apps, or stressed fellow passengers. Their travel agency is the last to tell them, if at all. That's not good enough.

02

Corporate travel managers are responsible for dozens of travellers across multiple flights. Manually tracking flight status and relaying updates to each traveller is operationally impossible. The information gap leads to missed connections, stranded travellers, and angry clients.

03

When a flight is cancelled, the clock starts immediately. Rebooking windows are narrow. Agencies that alert clients and present rebooking options within minutes retain the client's trust. Agencies that don't — lose the relationship.

The solution

WhatsPortal sends flight status alerts to your clients on WhatsApp — the moment the airline publishes the update.

Real-time flight change notifications

Connect WhatsPortal to a flight data API. When a flight is delayed, cancelled, or assigned a new gate, WhatsPortal sends an instant WhatsApp alert to the affected traveller — with the updated details.

  • Connect WhatsPortal to a flight data API
  • When a flight is delayed, cancelled, or assigned a new gate, WhatsPortal sends an instant WhatsApp alert to the affected traveller
  • with the updated details

Personalised flight context

Every alert includes the traveller's name, flight number, route, and the specific change — 'Your IndiGo flight 6E-204 from Mumbai to Delhi (3:45 PM) is delayed by 2 hours. New departure: 5:45 PM.'

  • Every alert includes the traveller's name, flight number, route, and the specific change
  • 'Your IndiGo flight 6E-204 from Mumbai to Delhi (3:45 PM) is delayed by 2 hours
  • New departure: 5:45 PM.'

Rebooking prompt for cancellations

When a flight is cancelled, the alert includes a quick-reply prompt — 'Reply REBOOK to speak with your travel advisor now.' Conversations route to your team inbox with full booking context.

  • When a flight is cancelled, the alert includes a quick-reply prompt
  • 'Reply REBOOK to speak with your travel advisor now.' Conversations route to your team inbox with full booking context
  • Fully automated system
  • Real-time notifications

Pre-departure check-in reminder

4 hours before departure, send a check-in reminder — 'Flight on track. Online check-in is open. Click to check in.' A simple value-add that clients appreciate.

  • 4 hours before departure, send a check-in reminder
  • 'Flight on track
  • Online check-in is open
  • Click to check in.' A simple value-add that clients appreciate

How it works

Streamlined automation in four simple steps.

  1. 01

    Connect your flight data source

    Link WhatsPortal to your GDS, flight data API, or airline notification feed. Bookings are matched to traveller WhatsApp contacts.

  2. 02

    Alerts fire automatically on status change

    Any flight status update — delay, cancellation, gate change — triggers a WhatsApp message to the affected traveller within seconds.

  3. 03

    Your team handles disruptions proactively

    Cancelled flight alerts include a rebooking prompt. Your travel advisors receive incoming responses with full context — ready to help before the traveller has to ask.

  4. 04

    Update booking engine

    Itinerary choices, visa documents, and check-in details are instantly pushed to your booking system or database.

W

Trip Planner

Wanderlust Tours

Hi Nisha! Your booking for the 5-day Goa Getaway is confirmed. 🌴 Order ID: WL-4491.

3:00 PM ✓✓

Your hotel check-in voucher and flight itinerary are ready. What would you like to view?

3:00 PM ✓✓

View Hotel VoucherFlight ItineraryLocal Guide Info

Flight Itinerary

3:02 PM ✓✓

Here is your flight itinerary. ✈️ Indigo 6E-241, Dep: Mumbai 08:30 AM, Arr: Goa 09:45 AM.

3:02 PM ✓✓

Your hotel transfer vehicle is arranged and will meet you at the Goa arrival gate. Have a wonderful trip!

3:03 PM ✓✓

Example conversation — automated by WhatsPortal

What our customers say

“One of our corporate clients told us that our WhatsApp flight alerts were the reason they renewed their travel management contract. They'd never experienced an agency that informed them proactively.”

— [Travel agency or corporate travel desk]

Live

Travellers informed of flight disruptions via WhatsApp before reaching the airport are significantly less stressed and more likely to remain loyal to their travel agency

< 1 min

Average setup time for standard workflows

3×

Increase in response rates compared to email alerts

₹0

Get started for free — free plan included

FAQ

Common questions about travel flight status alerts

Which flight data source does WhatsPortal connect to?

WhatsPortal triggers flight alerts via webhook — connect to your existing GDS, flight status API (like FlightAware or AviationStack), or airline notification feed. WhatsPortal handles the WhatsApp delivery.

Can I send alerts for connecting flights as well?

Yes. If a traveller has a connection, set up separate alerts for each leg — departure of the first flight, arrival, and departure of the connecting flight. Each fires independently based on status updates.

Can corporate clients get a consolidated view of all their travellers&apos; flight statuses?

Corporate travel managers can receive a summary message — &apos;Here&apos;s today&apos;s status for your 5 active travellers&apos; — in addition to individual traveller alerts. Configure this for corporate accounts separately.

What does WhatsPortal cost?

Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.

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Proactive travel alerts are the difference between a trusted agency and a forgettable one. Start sending them.

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