Travel & Hospitality Automation
WhatsPortal sends pre-arrival check-in messages, room preference collection, and digital key or check-in instructions on WhatsApp — so guests arrive informed, reception queues are shorter, and your hotel's first impression is exceptional.
Official Meta BSP · No credit card required
01
Most hotels collect guest preferences — early check-in, high floor, dietary requirements — through a form buried in a booking confirmation email that 70% of guests never open. Preferences go uncaptured. Guests feel like just another booking number.
02
Reception queues at peak check-in times create stress for guests and staff alike. Pre-arrival communication — sharing check-in instructions, room readiness status, and digital access — significantly reduces congestion without investment in physical infrastructure.
03
Guests who feel proactively communicated with before arrival rate their overall stay higher — regardless of the room or property. The first WhatsApp message you send before arrival sets the expectation that this hotel pays attention.
The solution
24 hours before arrival, WhatsPortal sends a WhatsApp message collecting room preferences — floor, pillow type, dietary needs, expected arrival time. Guests feel heard before they arrive.
On check-in day, send arrival instructions — parking details, entrance to use, lobby location, self-check-in kiosk instructions — reducing confusion and reception traffic.
When the guest's room is ready, WhatsPortal sends a WhatsApp notification — 'Your room [number] is ready. Here's your digital key / check-in code.' Early or late arrivals are managed proactively.
Set up a WhatsApp concierge channel — guests message for housekeeping, room service, extra towels, or local recommendations. Your team responds from the shared inbox.
How it works
Connect your PMS or booking system
Trigger WhatsPortal via webhook when a booking is confirmed. Guest name, room type, and arrival date are passed automatically.
Automated messages fire on schedule
Pre-arrival preference collection at T-24 hours, arrival instructions on the morning of check-in, room readiness alert when housekeeping clears the room.
Guests arrive informed, reception runs smooth
Preferences are already collected. Guests know exactly what to do on arrival. Your front desk handles exceptions, not routine check-ins.
Update booking engine
Itinerary choices, visa documents, and check-in details are instantly pushed to your booking system or database.
Trip Planner
Wanderlust Tours
Hi Nisha! Your booking for the 5-day Goa Getaway is confirmed. 🌴 Order ID: WL-4491.
3:00 PM ✓✓
Your hotel check-in voucher and flight itinerary are ready. What would you like to view?
3:00 PM ✓✓
Flight Itinerary
3:02 PM ✓✓
Here is your flight itinerary. ✈️ Indigo 6E-241, Dep: Mumbai 08:30 AM, Arr: Goa 09:45 AM.
3:02 PM ✓✓
Your hotel transfer vehicle is arranged and will meet you at the Goa arrival gate. Have a wonderful trip!
3:03 PM ✓✓
Example conversation — automated by WhatsPortal
What our customers say
“We started sending pre-arrival WhatsApp messages and guests started arriving at reception already knowing their room number and check-in process. Review scores improved and front desk stress reduced.”
Live
Hotels using pre-arrival WhatsApp communication report higher guest satisfaction scores and reduced check-in queue times
< 1 min
Average setup time for standard workflows
3×
Increase in response rates compared to email alerts
₹0
Get started for free — free plan included
FAQ
Yes. Travel agencies can use WhatsPortal to send check-in instructions on behalf of the hotels they book — including hotel contact numbers, check-in times, and local transport instructions.
Yes. If your property uses digital key systems, include the access code or a link to the digital key in the check-in WhatsApp. Guests receive it in the same conversation thread.
Yes. Set up a quick-reply option in the pre-arrival message — 'Request early check-in' or 'Request late check-out.' Responses go to your front desk team for approval and confirmation.
Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.
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No credit card required. Free plan available. Official Meta BSP.
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