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Travel & Hospitality Automation

Send your clients their complete travel itinerary on WhatsApp — before they even ask

WhatsPortal delivers personalised trip itineraries to travellers on WhatsApp — day-by-day schedules, hotel details, flight info, local contacts — so they travel with confidence and your agency looks impeccably organised.

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Official Meta BSP · No credit card required

  • Official WhatsApp BSP
  • Free plan — no credit card required
  • Instant webhook integrations
  • Custom WhatsApp Flows
  • Billed in INR via Razorpay

A client lands in a new city and can't find their hotel details. They call you at 11pm.

01

Travel itineraries are emailed as PDF attachments. Clients either can't find the email, can't open the PDF on their phone, or have it buried under 200 other emails by the time they land. Your support team gets preventable calls from stressed travellers.

02

Group travel coordinators manage itineraries for 10–30 people. Sending individual itineraries via email, then chasing confirmations, then handling queries — all on separate threads — is a operational nightmare that consumes staff time.

03

A well-delivered itinerary is a trust signal. It tells the client you're organised, responsive, and thinking about their experience. A PDF-in-email is forgettable. A WhatsApp message with all the details they need — hotel address, emergency number, day 1 plan — is something they screenshot and keep.

The solution

WhatsPortal delivers travel itineraries on WhatsApp — personalised, readable, and at the right time.

Full itinerary delivery on WhatsApp

Send a structured, day-by-day itinerary directly on WhatsApp — including hotel names and addresses, flight numbers, activity schedules, driver contact numbers, and emergency support line.

  • Send a structured, day-by-day itinerary directly on WhatsApp
  • including hotel names and addresses, flight numbers, activity schedules, driver contact numbers, and emergency support line
  • Fully automated system
  • Real-time notifications

Pre-travel checklist message

48 hours before departure, send a pre-travel checklist — documents to carry, baggage limits, check-in time, airport transfer details. Clients arrive prepared, not panicked.

  • 48 hours before departure, send a pre-travel checklist
  • documents to carry, baggage limits, check-in time, airport transfer details
  • Clients arrive prepared, not panicked

In-trip touchpoints

Send daily morning messages during the trip — 'Good morning! Today's plan: [summary]. Your driver arrives at [time].' Makes clients feel supported throughout, not just at booking.

  • Send daily morning messages during the trip
  • 'Good morning
  • Today's plan: [summary]
  • Your driver arrives at [time].' Makes clients feel supported throughout, not just at booking

Post-trip follow-up

After the trip, send a thank-you message, a feedback request, and a prompt for their next holiday — 'You visited Rajasthan. Kerala is spectacular in November. Want a customised quote?'

  • After the trip, send a thank-you message, a feedback request, and a prompt for their next holiday
  • 'You visited Rajasthan
  • Kerala is spectacular in November
  • Want a customised quote?'

How it works

Streamlined automation in four simple steps.

  1. 01

    Build or import the itinerary

    Create the trip itinerary in your booking system or CRM. Connect WhatsPortal via webhook or upload it manually before departure.

  2. 02

    WhatsPortal delivers at the right times

    Pre-travel checklist fires 48 hours before. Full itinerary fires on booking confirmation. Daily updates fire each morning during the trip.

  3. 03

    Clients travel, queries reduce

    Travellers have everything they need on WhatsApp. Your support team handles exceptions, not routine enquiries.

  4. 04

    Update booking engine

    Itinerary choices, visa documents, and check-in details are instantly pushed to your booking system or database.

W

Trip Planner

Wanderlust Tours

Hi Nisha! Your booking for the 5-day Goa Getaway is confirmed. 🌴 Order ID: WL-4491.

3:00 PM ✓✓

Your hotel check-in voucher and flight itinerary are ready. What would you like to view?

3:00 PM ✓✓

View Hotel VoucherFlight ItineraryLocal Guide Info

Flight Itinerary

3:02 PM ✓✓

Here is your flight itinerary. ✈️ Indigo 6E-241, Dep: Mumbai 08:30 AM, Arr: Goa 09:45 AM.

3:02 PM ✓✓

Your hotel transfer vehicle is arranged and will meet you at the Goa arrival gate. Have a wonderful trip!

3:03 PM ✓✓

Example conversation — automated by WhatsPortal

What our customers say

“Since we moved to WhatsApp itinerary delivery, our pre-trip support calls dropped noticeably. Clients said they felt better looked after than with any other agency they'd used.”

— [Travel agency name]

Live

Travel agencies using WhatsApp for itinerary delivery report significantly lower client-initiated support queries during trips

< 1 min

Average setup time for standard workflows

3×

Increase in response rates compared to email alerts

₹0

Get started for free — free plan included

FAQ

Common questions about travel itinerary sharing

Can I send a formatted itinerary document or just text?

Both. You can send a formatted itinerary as a PDF attachment via WhatsApp, alongside a plain-text summary — day 1 at a glance, hotel address, emergency number — that&apos;s readable without opening a file.

Can I customise itineraries per traveller within a group booking?

Yes. For group travel, WhatsPortal can send individualised itineraries to each traveller — same trip, personalised by name and room assignment — from a single broadcast setup.

Can travellers contact their guide or agent directly from the WhatsApp conversation?

Yes. Replies to itinerary messages come into your shared team inbox. A travel advisor can respond in real time — with full booking context visible — during the trip.

What does WhatsPortal cost?

Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.

Related workflows

More WhatsApp automation options

Travel hotel check-in automation

Send and manage automated WhatsApp campaigns tailored for Travel & Hospitality operations.

Learn more

Travel customer feedback post-trip

Send and manage automated WhatsApp campaigns tailored for Travel & Hospitality operations.

Learn more

Travel visa document checklist bot

Send and manage automated WhatsApp campaigns tailored for Travel & Hospitality operations.

Learn more

The best travel experience starts before the flight. Start delivering it on WhatsApp.

Get started free

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