E-Commerce & D2C Automation
WhatsPortal sends a personalised review request to every customer on WhatsApp after their order is delivered — when their experience is freshest and they're most likely to respond.
Native Shopify & Shiprocket integration · Official Meta BSP
01
You deliver 200 orders a day. Manually sending a review request to each customer is impossible. So it doesn't happen. You accumulate a handful of reviews a month and watch competitors with better review systems pull ahead on marketplaces and Google.
02
The best time to ask for a review is within 24–48 hours of delivery — when the experience is fresh and the customer is satisfied. Most businesses miss this window entirely because there's no system to catch it.
03
Email review requests have poor open rates. Customers on mobile — which is most of your buyers — are far more likely to respond on WhatsApp than in an email they'll ignore for three days.
The solution
WhatsPortal connects to Shiprocket or Delhivery. The moment a delivery is confirmed, it sends a WhatsApp message asking the customer for their feedback.
Include a direct link to your Google Business profile, Shopify product page, Trustpilot, or any review destination — one tap to leave a review.
Ask customers to rate their experience with a quick reply — 'Reply 1–5 to rate your order.' Capture structured feedback before directing them to a longer review.
A customer rates 1 or 2 stars? WhatsPortal routes the conversation to your customer support team immediately — resolving the issue before it becomes a public negative review.
How it works
Connect your delivery platform
Link Shiprocket or Delhivery to WhatsPortal. Every delivered order triggers the review request flow.
Write your review request
Keep it short, personal, and warm. Include the product name and a direct review link. Submit for Meta template approval.
Reviews come in on autopilot
Every satisfied customer gets asked. Unhappy ones get support. Your review count grows consistently without manual effort.
Sync with Shopify & support
Order details and confirmation statuses are automatically updated in Shopify and synced to your helpdesk or CRM.
Amit K.
ShoeNation
Hi Amit! Thanks for your order #WP-88492 at ShoeNation! 👟 Your payment is confirmed.
11:15 AM ✓✓
We are preparing your package. Would you like to track your shipment status?
11:15 AM ✓✓
Track order
11:16 AM ✓✓
Your order will be shipped via Delhivery. Estimated delivery: Thursday, June 12.
11:16 AM ✓✓
We will send you a tracking link as soon as it leaves our warehouse. Thank you for shopping with us! 📦
11:16 AM ✓✓
Example conversation — automated by WhatsPortal
What our customers say
“We went from 8–10 reviews a month to 40+ after setting up WhatsPortal's review request flow. The unhappy customer routing also helped us catch two issues before they became public complaints.”
Live
WhatsApp review requests achieve significantly higher response rates than email
< 1 min
Average setup time for standard workflows
3×
Increase in response rates compared to email alerts
₹0
Get started for free — free plan included
FAQ
Yes. You can include links to multiple platforms in the message, or split your customer base by segment and direct each group to the most relevant review destination.
You can configure a conditional branch: if a customer replies with 1 or 2 stars, the conversation is automatically routed to your support team in the shared inbox. They resolve the issue before it becomes a public review.
No. If you use a different logistics provider, you can trigger the review request via a webhook from your own backend — the moment you mark an order as delivered in your system.
Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.
Related workflows
E-commerce order tracking updates
Send and manage automated WhatsApp campaigns tailored for E-Commerce & D2C operations.
Learn more
E-commerce loyalty programme updates
Send and manage automated WhatsApp campaigns tailored for E-Commerce & D2C operations.
Learn more
E-commerce reorder reminders
Send and manage automated WhatsApp campaigns tailored for E-Commerce & D2C operations.
Learn more
No credit card required. Free plan available. Official Meta BSP.
We use cookies
We use essential cookies to make the product work, and optional cookies for support chat. See our privacy policy.
