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Automotive Automation

Let stranded car owners request roadside assistance via WhatsApp — instantly

WhatsPortal runs a roadside assistance bot on WhatsApp — collecting location, vehicle details, and breakdown type — and routing the request to your nearest service team within seconds. No hold music, no call queues.

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Official Meta BSP · No credit card required

  • Official WhatsApp BSP
  • Free plan — no credit card required
  • Instant webhook integrations
  • Custom WhatsApp Flows
  • Billed in INR via Razorpay

A customer is stranded. They call your helpline. It rings for 4 minutes. They post about it on Twitter.

01

Roadside assistance calls come in unpredictably. Your helpline team handles peak volumes poorly — long wait times when customers are most stressed. A single bad experience at breakdown time destroys years of brand goodwill.

02

Gathering information over voice is slow and error-prone. Location, vehicle registration, insurance policy number, breakdown type — a voice agent collects all of this manually. A WhatsApp bot collects it in 90 seconds.

03

Customers often don't know your RSA number. They search, call the wrong number, give up, and call a local mechanic — costing you the service revenue and the relationship moment that defines brand loyalty.

The solution

WhatsPortal's roadside assistance bot on WhatsApp gets customers help faster — and gives your team full context before they dispatch.

Guided breakdown intake

The bot asks structured questions — breakdown type (flat tyre, battery, accident, fuel), vehicle registration, and location. WhatsApp's native location sharing makes this instant — no address typing required.

  • The bot asks structured questions
  • breakdown type (flat tyre, battery, accident, fuel), vehicle registration, and location
  • WhatsApp's native location sharing makes this instant
  • no address typing required

Instant team routing

Once intake is complete, WhatsPortal routes the request to your nearest service team or RSA partner via your team inbox — with all details pre-filled. No re-keying, no lost information.

  • Once intake is complete, WhatsPortal routes the request to your nearest service team or RSA partner via your team inbox
  • with all details pre-filled
  • No re-keying, no lost information

Real-time ETA updates

After dispatch, WhatsPortal sends the customer automated status updates — 'Our team is on the way. ETA: 25 minutes.' Reduces anxiety and inbound follow-up calls.

  • After dispatch, WhatsPortal sends the customer automated status updates
  • 'Our team is on the way
  • ETA: 25 minutes.' Reduces anxiety and inbound follow-up calls

Post-assistance follow-up

After the incident is resolved, WhatsPortal sends a satisfaction check and a service reminder — 'We're glad you're back on the road. Your next service is due in [X] months.'

  • After the incident is resolved, WhatsPortal sends a satisfaction check and a service reminder
  • 'We're glad you're back on the road
  • Your next service is due in [X] months.'

How it works

Streamlined automation in four simple steps.

  1. 01

    Customer initiates on WhatsApp

    A stranded driver messages your WhatsApp number. The bot begins the intake flow immediately — no waiting, no hold music.

  2. 02

    Bot collects all details

    Vehicle, location (shared via WhatsApp), breakdown type, and policy or warranty number are collected in under 2 minutes.

  3. 03

    Your team dispatches with full context

    The request lands in your shared inbox with everything your team needs to dispatch the right help — instantly.

  4. 04

    Sync dealer CRM

    Test drive requests and service bookings are automatically logged in your dealership management system (CRM).

A

Drive Advisor

AutoMotors

Hi Rajesh! Thank you for requesting a test drive of the new EV-SUV. 🚗

10:00 AM ✓✓

Our drive advisor can bring the vehicle to your home or office. Please select your preference.

10:00 AM ✓✓

Home test driveVisit dealershipReschedule

Home test drive

10:05 AM ✓✓

Perfect! We can schedule this for Saturday. Which slot works best?

10:05 AM ✓✓

10 AM - 12 PM2 PM - 4 PM4 PM - 6 PM

10 AM - 12 PM

10:06 AM ✓✓

Confirmed! Our executive will reach your home at 10:00 AM with the EV-SUV. Please keep your driving license ready. 📅

10:06 AM ✓✓

Example conversation — automated by WhatsPortal

What our customers say

“We moved our RSA intake to WhatsApp and the feedback was immediate. Customers said it was faster and less stressful than calling. Our team also had better information before dispatching.”

— [Automotive brand or RSA provider name]

Live

WhatsApp-based RSA intake reduces average time-to-dispatch significantly compared to voice-only helplines

< 1 min

Average setup time for standard workflows

3×

Increase in response rates compared to email alerts

₹0

Get started for free — free plan included

FAQ

Common questions about automotive roadside assistance bot

Can customers share their live location via the bot?

Yes. The bot prompts customers to share their WhatsApp location. This is a native WhatsApp feature — one tap and your team receives precise GPS coordinates for dispatch.

Can I integrate the bot with my existing RSA dispatch system?

Yes. WhatsPortal can send intake data to your dispatch system via webhook — triggering a job creation automatically, without your team manually re-entering information.

Can I offer RSA via WhatsApp for insurance policy holders too?

Yes. The bot can verify policy numbers at intake, confirm coverage, and route accordingly — approved RSA requests go to dispatch, out-of-coverage requests are handled separately.

What does WhatsPortal cost?

Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.

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A breakdown is the highest-stress moment in a customer's relationship with your brand. Handle it better.

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