Retail & Offline Businesses Automation
WhatsPortal runs your after-sales support on WhatsApp — handling product queries, warranty claims, repair requests, and return issues — so customers get help instantly and your team manages everything from one organised inbox.
Official Meta BSP · No credit card required
01
After-sales support in offline retail is typically phone-based — and poorly managed. Customers can't get through, leave voicemails that aren't returned, or visit the store only to be turned away. Their frustration peaks at the moment they need help most.
02
Support requests — warranty claims, product issues, returns — require documentation: purchase date, product model, description of the issue. Collecting this accurately over phone is slow and error-prone. A WhatsApp bot collects it in 90 seconds.
03
An unhappy customer who receives fast, helpful support becomes a loyal customer and often a vocal advocate. An unhappy customer who can't get through to support becomes a negative review. The channel you offer for after-sales support determines which outcome you get.
The solution
The support bot collects the key details — purchase date, product, issue description, proof of purchase image — before routing to your team. Your support agent arrives with full context, not a blank slate.
When a warranty claim or return is being processed, WhatsPortal sends status updates on WhatsApp — 'Your claim is under review. Expected resolution by [date].' Customers stay informed without calling.
For complex issues, the bot escalates to your support team in the shared inbox — with full conversation history and intake data visible. No repetition for the customer.
After an issue is resolved, WhatsPortal sends a brief satisfaction check — 'Was your issue resolved to your satisfaction?' — capturing feedback and identifying gaps in your support process.
How it works
Customer initiates support on WhatsApp
The customer messages your WhatsApp number. The support bot begins intake — collecting details about the issue, product, and purchase.
Request is routed to the right team
Depending on the issue type — warranty, return, product query — the request is routed to the relevant team member in your shared inbox.
Issue resolved, customer satisfied
Your team resolves the issue with full context. Status updates keep the customer informed. Post-resolution check captures satisfaction.
Sync store inventory
Catalog enquiries and appointments are logged in your retail POS and inventory management system.
Style Concierge
Luxe Apparel
Hi Vikram! Your booking for the VIP Personal Styling session is confirmed. 👔 Saturday, 4:00 PM at our Connaught Place store.
1:00 PM ✓✓
To help our stylist prepare, what are you looking for?
1:00 PM ✓✓
Smart casuals
1:05 PM ✓✓
Perfect! We've assigned our senior stylist Kabir to your session. He will curate a custom rack of smart casuals for you.
1:05 PM ✓✓
See you on Saturday! Here is the store map: click.luxeapparel.in/cp 📍
1:06 PM ✓✓
Example conversation — automated by WhatsPortal
What our customers say
“Customers used to walk back into the store for even minor afte”
Live
Retail businesses using WhatsApp for after-sales support resolve issues faster and receive higher customer satisfaction scores than those using phone-only support
< 1 min
Average setup time for standard workflows
3×
Increase in response rates compared to email alerts
₹0
Get started for free — free plan included
FAQ
Yes. Configure the support bot to capture the relevant details for third-party warranty claims — brand, product serial number, purchase date — and route to your team or directly to the brand's service channel.
Yes. The support bot can prompt customers to send photos — WhatsApp's native image sharing makes this easy. Photos are received in your team inbox alongside the support request.
Yes. Configure the intake bot to identify the support type first — 'What do you need help with?' — and route to the relevant flow and team based on the selection.
Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.
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No credit card required. Free plan available. Official Meta BSP.
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