Food & Restaurants Automation
WhatsPortal sends targeted WhatsApp offers to your loyal diners — a birthday discount, a comeback offer for someone who hasn't visited in 30 days, a reward for their 10th order. Personal, timely, effective.
Works with PetPooja · Official Meta BSP
01
You send the same '20% off this weekend' message to every customer in your database — loyal regulars who visit twice a week and one-timers who tried you once six months ago. The message means nothing to either of them.
02
Your most loyal customers — the ones who visit every week and spend the most — get no special recognition. They're getting the same deal as a first-timer. That's not loyalty marketing. That's mass marketing with a loyalty label.
03
You have no automated way to win back lapsed customers. Someone who visited 10 times last quarter but hasn't been back in 45 days — you don't know, and no one's reaching out.
The solution
After a customer's 5th visit, 10th order, or ₹5,000 in spending, WhatsPortal automatically sends a reward — a discount, a free dish, or a loyalty badge message.
Collect customer birthdays and WhatsPortal sends a personalised birthday offer on WhatsApp — timed to arrive a day before or the morning of.
Customers who haven't visited in 30, 60, or 90 days get an automatic 'We miss you' WhatsApp message with a come-back offer. Many will return simply because you remembered them.
Tag customers by spend tier, preferred cuisine, visit frequency, or outlet preference. Send targeted campaigns to the right segment — not the same message to everyone.
How it works
Sync your customer data
Import your customer list with visit history, or connect PetPooja to sync order data automatically.
Set up your loyalty triggers
Configure milestone rewards, birthday messages, and win-back timing. Write personalised messages for each.
Loyalty runs automatically
Your regulars feel recognised. Lapsed customers come back. Your team doesn't need to manage any of it manually.
Push to POS system
Table reservations, digital orders, and feedback ratings sync directly with your restaurant POS system.
Chef Vikram
Spice Garden
Hi Neha! Welcome to Spice Garden. 🍽️ Your table for 4 is confirmed for tonight at 8:30 PM.
7:00 PM ✓✓
Would you like to browse our digital menu or pre-order starters?
7:00 PM ✓✓
View digital menu
7:05 PM ✓✓
Here is our weekend special menu: click.spicegarden.in/menu 🍷
7:05 PM ✓✓
If you'd like to pre-order any items to avoid waiting, reply with the items. See you soon!
7:05 PM ✓✓
Example conversation — automated by WhatsPortal
What our customers say
“We set up a 30-day lapsed customer campaign on WhatsPortal. About 15% of those customers came back within two weeks of receiving the WhatsApp offer.”
Live
Win-back WhatsApp campaigns achieve significantly higher re-engagement rates than email for restaurant loyalty
< 1 min
Average setup time for standard workflows
3×
Increase in response rates compared to email alerts
₹0
Get started for free — free plan included
FAQ
Yes. WhatsPortal integrates with PetPooja, pulling order frequency and visit history to trigger loyalty campaigns automatically based on actual customer behaviour.
Yes. Tag customers by tier — Bronze, Silver, Gold — and configure different offers for each tier. Gold members get better deals; Bronze members get incentivised to move up.
You can include a unique discount code or a redemption instruction in the WhatsApp message — customers show the message at the counter or quote the code when ordering. Fully digital, no printed coupons.
Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.
Related workflows
Restaurant feedback collection
Send and manage automated WhatsApp campaigns tailored for Food & Restaurants operations.
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Restaurant table reservations
Send and manage automated WhatsApp campaigns tailored for Food & Restaurants operations.
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E-commerce loyalty programme updates
Send and manage automated WhatsApp campaigns tailored for Food & Restaurants operations.
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No credit card required. Free plan available. Official Meta BSP.
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