E-Commerce & D2C Automation
WhatsPortal sends automatic WhatsApp updates to your loyalty members — points earned, rewards unlocked, expiry reminders — so your programme actually drives behaviour instead of sitting forgotten in an app.
Official Meta BSP · No credit card required
01
Your loyalty programme has 10,000 members. 80% of them have no idea how many points they have or what they can redeem them for. The programme exists. The engagement doesn't.
02
Points expiry is your programme's biggest waste. Members who earned points over 6–12 months ago never redeem them before they expire — because no one told them in time.
03
Your loyalty programme app has a 12% monthly active user rate. The majority of members never open it. Reaching them through a channel they actually use — WhatsApp — is not optional, it's the whole game.
The solution
Every time a member earns points, WhatsPortal sends a WhatsApp message — 'You earned 45 points on your order. Your total is now 320 points.' Instant gratification drives the next purchase.
When a member crosses a tier threshold or unlocks a reward, they get an immediate WhatsApp notification with what they've earned and how to redeem it.
WhatsPortal automatically sends reminders 30 days and 7 days before points expire — 'You have 250 points expiring soon. Redeem them before [date].' Drives redemption without manual effort.
When a member moves from Bronze to Silver, or Silver to Gold, WhatsPortal sends a personalised tier upgrade message — making them feel recognised and valued.
How it works
Connect your loyalty system
Integrate your loyalty platform or CRM via webhook. Points events trigger WhatsApp messages automatically.
Set up your notification flows
Configure which events trigger messages — points earned, rewards unlocked, expiry approaching, tier change. Write personalised messages for each.
Members stay engaged
Regular WhatsApp touchpoints keep your programme top of mind. Redemption rates improve. Repeat purchases follow.
Sync with Shopify & support
Order details and confirmation statuses are automatically updated in Shopify and synced to your helpdesk or CRM.
Amit K.
ShoeNation
Hi Amit! Thanks for your order #WP-88492 at ShoeNation! 👟 Your payment is confirmed.
11:15 AM ✓✓
We are preparing your package. Would you like to track your shipment status?
11:15 AM ✓✓
Track order
11:16 AM ✓✓
Your order will be shipped via Delhivery. Estimated delivery: Thursday, June 12.
11:16 AM ✓✓
We will send you a tracking link as soon as it leaves our warehouse. Thank you for shopping with us! 📦
11:16 AM ✓✓
Example conversation — automated by WhatsPortal
What our customers say
“We added points earned notifications on WhatsApp and saw a measurable uptick in second purchases within 60 days. Members who know their points balance are more likely to come back.”
Live
Loyalty programme members who receive regular points updates have significantly higher redemption and repurchase rates
< 1 min
Average setup time for standard workflows
3×
Increase in response rates compared to email alerts
₹0
Get started for free — free plan included
FAQ
WhatsPortal connects via webhook and Custom HTTP Request actions, which means it works with any loyalty platform that can send events. For platforms like Smile.io or custom-built loyalty systems, the webhook integration handles the connection.
Yes. Use WhatsPortal's contact tags and conditions to send tier-specific messages — Gold members get different communications than Bronze members, with messaging that reflects their tier.
WhatsPortal can be configured to capture redemption intent via WhatsApp — a member replies to request redemption, and your team or system processes it. For fully automated redemption, connect via webhook to your rewards engine.
Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.
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No credit card required. Free plan available. Official Meta BSP.
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