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E-Commerce & D2C Automation

Real-time shipping updates — straight to your customer's WhatsApp

WhatsPortal connects to Shiprocket and Delhivery and sends automatic WhatsApp updates at every shipment stage — dispatched, in transit, out for delivery, delivered. Customers know where their order is before they think to ask.

Native Shiprocket & Delhivery integration · Official Meta BSP

  • Official WhatsApp BSP
  • Free plan — no credit card required
  • Instant webhook integrations
  • Custom WhatsApp Flows
  • Billed in INR via Razorpay

WISMO tickets — 'Where Is My Order' — are the number one driver of e-commerce support costs.

01

A customer places an order. They receive no communication until it's delivered — or until something goes wrong. The anxiety gap between order and delivery is where support tickets are born.

02

Your customer support team answers 40–60% of tickets that are purely shipment status queries. At ₹100–200 per ticket, that's a significant cost for information your logistics partner already has.

03

Email shipping updates have low open rates. SMS is easy to miss. WhatsApp — where your customers are already spending hours every day — is where updates actually land.

The solution

WhatsPortal connects your logistics to WhatsApp and keeps customers informed at every step.

Shiprocket and Delhivery integration

WhatsPortal connects natively to both platforms. Every status change — dispatched, in transit, out for delivery, delivered, RTO initiated — triggers an automatic WhatsApp message.

  • WhatsPortal connects natively to both platforms
  • Every status change
  • dispatched, in transit, out for delivery, delivered, RTO initiated
  • triggers an automatic WhatsApp message

Per-status filtering

You choose which events to notify customers about. Send a message when dispatched, another when out for delivery, and a delivery confirmation — without flooding customers with every intermediate update.

  • You choose which events to notify customers about
  • Send a message when dispatched, another when out for delivery, and a delivery confirmation
  • without flooding customers with every intermediate update

Personalised update messages

Every message includes the customer's name, order ID, product name, and current status — not a generic 'your order has shipped' template.

  • Every message includes the customer's name, order ID, product name, and current status
  • not a generic 'your order has shipped' template
  • Fully automated system
  • Real-time notifications

RTO prevention

When a delivery attempt fails, WhatsPortal automatically messages the customer to confirm their address or reschedule delivery — reducing return-to-origin rates before they become losses.

  • When a delivery attempt fails, WhatsPortal automatically messages the customer to confirm their address or reschedule delivery
  • reducing return-to-origin rates before they become losses
  • Fully automated system
  • Real-time notifications

How it works

Streamlined automation in four simple steps.

  1. 01

    Connect your logistics

    Link Shiprocket or Delhivery to WhatsPortal in a few clicks. The integration pulls shipment events in real time.

  2. 02

    Configure which events trigger messages

    Choose the shipment stages you want to notify customers about. Write or customise your message templates.

  3. 03

    Updates go out automatically

    Every order, every stage, every customer — handled. Your support team fields fewer WISMO tickets from day one.

  4. 04

    Sync with Shopify & support

    Order details and confirmation statuses are automatically updated in Shopify and synced to your helpdesk or CRM.

S

Amit K.

ShoeNation

Hi Amit! Thanks for your order #WP-88492 at ShoeNation! 👟 Your payment is confirmed.

11:15 AM ✓✓

We are preparing your package. Would you like to track your shipment status?

11:15 AM ✓✓

Track orderView invoiceContact support

Track order

11:16 AM ✓✓

Your order will be shipped via Delhivery. Estimated delivery: Thursday, June 12.

11:16 AM ✓✓

We will send you a tracking link as soon as it leaves our warehouse. Thank you for shopping with us! 📦

11:16 AM ✓✓

Example conversation — automated by WhatsPortal

What our customers say

“WISMO tickets used to be 45% of our support volume. After switching to WhatsApp shipping updates via WhatsPortal, that dropped significantly within the first month.”

— [D2C brand name]

Live

WhatsApp shipping notifications achieve significantly higher open and read rates than email or SMS

< 1 min

Average setup time for standard workflows

Increase in response rates compared to email alerts

₹0

Get started for free — free plan included

FAQ

Common questions about e-commerce order tracking updates

Does this work with both Shiprocket and Delhivery?

Yes. WhatsPortal has native integrations for both. You can filter updates by shipment status — dispatched, in transit, out for delivery, delivered, returned — and trigger messages at exactly the right moment.

Can I send updates for orders from multiple sales channels?

Yes. If your orders flow through Shopify or your backend and are fulfilled via Shiprocket or Delhivery, WhatsPortal connects the dots — regardless of where the order originated.

What if a delivery fails? Can WhatsPortal help recover it?

Yes. When Shiprocket or Delhivery reports a failed delivery attempt, WhatsPortal can automatically message the customer asking them to confirm their address or suggest a new delivery time — reducing RTOs before they happen.

What does it cost?

Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay. Meta&apos;s API conversation charges are billed separately.

Your customers deserve to know where their order is. Automate it today.

No credit card required. Native Shiprocket & Delhivery integration. Official Meta BSP.