E-Commerce & D2C Automation
WhatsPortal connects to Shiprocket and Delhivery and sends automatic WhatsApp updates at every shipment stage — dispatched, in transit, out for delivery, delivered. Customers know where their order is before they think to ask.
Native Shiprocket & Delhivery integration · Official Meta BSP
01
A customer places an order. They receive no communication until it's delivered — or until something goes wrong. The anxiety gap between order and delivery is where support tickets are born.
02
Your customer support team answers 40–60% of tickets that are purely shipment status queries. At ₹100–200 per ticket, that's a significant cost for information your logistics partner already has.
03
Email shipping updates have low open rates. SMS is easy to miss. WhatsApp — where your customers are already spending hours every day — is where updates actually land.
The solution
WhatsPortal connects natively to both platforms. Every status change — dispatched, in transit, out for delivery, delivered, RTO initiated — triggers an automatic WhatsApp message.
You choose which events to notify customers about. Send a message when dispatched, another when out for delivery, and a delivery confirmation — without flooding customers with every intermediate update.
Every message includes the customer's name, order ID, product name, and current status — not a generic 'your order has shipped' template.
When a delivery attempt fails, WhatsPortal automatically messages the customer to confirm their address or reschedule delivery — reducing return-to-origin rates before they become losses.
How it works
Connect your logistics
Link Shiprocket or Delhivery to WhatsPortal in a few clicks. The integration pulls shipment events in real time.
Configure which events trigger messages
Choose the shipment stages you want to notify customers about. Write or customise your message templates.
Updates go out automatically
Every order, every stage, every customer — handled. Your support team fields fewer WISMO tickets from day one.
Sync with Shopify & support
Order details and confirmation statuses are automatically updated in Shopify and synced to your helpdesk or CRM.
Amit K.
ShoeNation
Hi Amit! Thanks for your order #WP-88492 at ShoeNation! 👟 Your payment is confirmed.
11:15 AM ✓✓
We are preparing your package. Would you like to track your shipment status?
11:15 AM ✓✓
Track order
11:16 AM ✓✓
Your order will be shipped via Delhivery. Estimated delivery: Thursday, June 12.
11:16 AM ✓✓
We will send you a tracking link as soon as it leaves our warehouse. Thank you for shopping with us! 📦
11:16 AM ✓✓
Example conversation — automated by WhatsPortal
What our customers say
“WISMO tickets used to be 45% of our support volume. After switching to WhatsApp shipping updates via WhatsPortal, that dropped significantly within the first month.”
Live
WhatsApp shipping notifications achieve significantly higher open and read rates than email or SMS
< 1 min
Average setup time for standard workflows
3×
Increase in response rates compared to email alerts
₹0
Get started for free — free plan included
FAQ
Yes. WhatsPortal has native integrations for both. You can filter updates by shipment status — dispatched, in transit, out for delivery, delivered, returned — and trigger messages at exactly the right moment.
Yes. If your orders flow through Shopify or your backend and are fulfilled via Shiprocket or Delhivery, WhatsPortal connects the dots — regardless of where the order originated.
Yes. When Shiprocket or Delhivery reports a failed delivery attempt, WhatsPortal can automatically message the customer asking them to confirm their address or suggest a new delivery time — reducing RTOs before they happen.
Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay. Meta's API conversation charges are billed separately.
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E-commerce return and refund automation
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No credit card required. Native Shiprocket & Delhivery integration. Official Meta BSP.
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