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E-Commerce & D2C Automation

Remind customers to reorder consumables at exactly the right time — on WhatsApp

WhatsPortal tracks when a customer is likely running low based on their order history and sends a timely reorder nudge on WhatsApp — so repeat purchases happen naturally, not because a customer remembered to search for you.

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Native Shopify integration · Official Meta BSP

  • Official WhatsApp BSP
  • Free plan — no credit card required
  • Instant webhook integrations
  • Custom WhatsApp Flows
  • Billed in INR via Razorpay

Repeat revenue is your most profitable revenue. You're leaving it to chance.

01

A customer buys a month's supply of protein powder, skincare, vitamins, or pet food. They love it. 35 days later, they're out. They search online — and buy from whoever shows up first. That might not be you.

02

You're investing in acquiring new customers at ₹300–800 per order. Your repeat customers cost almost nothing to sell to. But with no reorder system, they churn silently and you keep spending on acquisition instead of retention.

03

Email reorder reminders get ignored. Customers don't check email for purchasing decisions. WhatsApp is where a short, timely message actually drives action.

The solution

WhatsPortal sends a reorder reminder to your customers on WhatsApp — at exactly the right time.

Purchase-interval-based timing

Calculate your product's typical usage period — 30 days, 45 days, 60 days — and set the reminder to fire automatically after that window from the last order date.

  • Calculate your product's typical usage period
  • 30 days, 45 days, 60 days
  • and set the reminder to fire automatically after that window from the last order date

Personalised product reminder

Every message mentions the exact product the customer previously bought, with a one-tap reorder link. No searching, no browsing — just a single tap to reorder.

  • Every message mentions the exact product the customer previously bought, with a one-tap reorder link
  • No searching, no browsing
  • just a single tap to reorder

Shopify reorder link

Include a direct Shopify checkout link pre-filled with their previous product. Reduce friction to near zero for the repeat purchase.

  • Include a direct Shopify checkout link pre-filled with their previous product
  • Reduce friction to near zero for the repeat purchase
  • Fully automated system
  • Real-time notifications

Bundle upsell opportunity

Use the reorder reminder as a moment to suggest a bundle or size upgrade — 'Your usual 500g, or try the 1kg pack and save 15%?'

  • Use the reorder reminder as a moment to suggest a bundle or size upgrade
  • 'Your usual 500g, or try the 1kg pack and save 15%?'
  • Fully automated system
  • Real-time notifications

How it works

Streamlined automation in four simple steps.

  1. 01

    Connect your Shopify store

    WhatsPortal pulls order data from Shopify and tracks each customer's last purchase date per product.

  2. 02

    Set your reminder timing per product

    Configure the replenishment window for each consumable category. WhatsPortal fires the reminder automatically after the configured interval.

  3. 03

    Customers reorder on WhatsApp

    A single tap on the link takes them to checkout. Your repeat order rate improves without spending a rupee on re-acquisition.

  4. 04

    Sync with Shopify & support

    Order details and confirmation statuses are automatically updated in Shopify and synced to your helpdesk or CRM.

S

Amit K.

ShoeNation

Hi Amit! Thanks for your order #WP-88492 at ShoeNation! 👟 Your payment is confirmed.

11:15 AM ✓✓

We are preparing your package. Would you like to track your shipment status?

11:15 AM ✓✓

Track orderView invoiceContact support

Track order

11:16 AM ✓✓

Your order will be shipped via Delhivery. Estimated delivery: Thursday, June 12.

11:16 AM ✓✓

We will send you a tracking link as soon as it leaves our warehouse. Thank you for shopping with us! 📦

11:16 AM ✓✓

Example conversation — automated by WhatsPortal

What our customers say

“We sell a 30-day supplement. Adding WhatsPortal reorder reminders at day 25 increased our secon”

— order rate. The message is simple but effective.' — [Health/FMCG brand name]

Live

Timely reorder reminders can increase repeat purchase rates significantly for consumable products

< 1 min

Average setup time for standard workflows

3×

Increase in response rates compared to email alerts

₹0

Get started for free — free plan included

FAQ

Common questions about e-commerce reorder reminders

How does WhatsPortal know when to send the reminder?

You configure the interval per product — for example, 28 days after purchase for a 30-day supply. WhatsPortal calculates the send date from the last order date in Shopify and fires automatically.

Can I set different intervals for different products?

Yes. You can configure separate reminder flows for each product category — 30 days for monthly supplements, 60 days for 2-month supplies, 14 days for weekly consumables.

What if a customer has already reordered before the reminder fires?

You can configure the automation to check whether a repeat order has been placed before sending the reminder. If they&apos;ve already bought, the message is suppressed.

What does it cost?

Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.

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Your repeat customers are a WhatsApp message away. Start reminding them today.

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