Retail & Offline Businesses Automation
WhatsPortal gives offline retail businesses a complete WhatsApp automation platform — appointment booking, catalogue sharing, restock alerts, seasonal offers, after-sales support, referral programmes, and event invites — turning your customer list into a direct revenue channel.
Official Meta BSP · No credit card required
01
Instagram posts reach 5–10% of your followers. Email open rates are 20%. WhatsApp messages are read by 85%+ of recipients, usually within minutes. When you launch a new collection, run a sale, or receive fresh stock — your existing customers should hear about it on WhatsApp, not hope to see it on social media.
02
Appointment-based retail — salons, tailors, boutiques, opticians — suffers from no-shows and last-minute cancellations that waste time and block revenue. A WhatsApp appointment system with automatic reminders cuts no-shows significantly without requiring any new systems.
03
After-sales support for retail — warranty queries, return requests, product questions — currently happens via phone calls and personal WhatsApp. This is untracked, unscalable, and creates inconsistent customer experiences. A structured WhatsApp support channel fixes this.
The solution
Broadcast your product catalogue and new arrivals to your customer list on WhatsApp — with images, prices, and a direct enquiry prompt. Convert browsing intent into footfall and orders.
Run a WhatsApp appointment booking bot — customers select service, date, and time. Confirmation and reminders fire automatically. No-shows drop significantly.
Broadcast Diwali sales, festive collections, anniversary offers, and store opening invitations to your full list on WhatsApp — reaching every customer directly, not hoping they see a social post.
Handle post-purchase support on WhatsApp, run a referral programme through unique shareable links, and send restock alerts to waitlisted customers — building the full retail relationship cycle on one channel.
How it works
Build your customer WhatsApp list
Import your customer database — existing buyers, walk-in contacts, Instagram followers who've DM'd you — into WhatsPortal.
Broadcasts and automation go out on WhatsApp
New arrivals, seasonal offers, appointment reminders, and after-sales follow-ups all fire from WhatsPortal — automatically or with one-click broadcasting.
Customer relationships become direct and measurable
Every message, reply, and purchase enquiry is tracked. Your team responds from a shared inbox with full context. Customer lifetime value grows.
Sync with your CRM
All customer profiles, messages, and automated workflows sync in real time with your database and CRM platforms.
Style Concierge
Luxe Apparel
Hi Vikram! Your booking for the VIP Personal Styling session is confirmed. 👔 Saturday, 4:00 PM at our Connaught Place store.
1:00 PM ✓✓
To help our stylist prepare, what are you looking for?
1:00 PM ✓✓
Smart casuals
1:05 PM ✓✓
Perfect! We've assigned our senior stylist Kabir to your session. He will curate a custom rack of smart casuals for you.
1:05 PM ✓✓
See you on Saturday! Here is the store map: click.luxeapparel.in/cp 📍
1:06 PM ✓✓
Example conversation — automated by WhatsPortal
What our customers say
“We started using WhatsPortal to broadcast our new saree collections and Diwali sale. Sales during the festive period were the strongest we've ha”
Live
Offline retail businesses with active WhatsApp customer communication see significantly higher repeat purchase frequency and lower customer churn than those relying on walk-ins alone
10+
Retail & Offline Businesses workflows ready to run
3×
Increase in response rates compared to email alerts
₹0
Get started for free — free plan included
All workflows
Select any ready-to-use automation template to see detailed triggers, features, and setup steps.
Appointment Booking
Automate appointment bookings on WhatsApp for salons, boutiques, and retail stores. Slot selection, confirmation, reminders, rescheduling. Official Meta BSP. Start free.
See workflow
Product Catalogue Sharing
Share product catalogues and new arrivals with customers on WhatsApp. Personalised recommendations, enquiry collection, order handling. Official Meta BSP. Start free.
See workflow
Restock Alerts
Notify waitlisted customers instantly on WhatsApp when out-of-stock products are available. Waitlist management, urgency messaging, direct purchase. Official Meta BSP. Start free.
See workflow
Seasonal Offer Broadcast
Broadcast Diwali sales, festive offers, and seasonal discounts to your customer base on WhatsApp. Personalised, segmented, high open rates. Official Meta BSP. Start free.
See workflow
After-Sales Support
Handle after-sales support on WhatsApp. Structured intake, warranty claims, return updates, human escalation. Official Meta BSP. Start free.
See workflow
Referral Programme Bot
Run a referral programme on WhatsApp for your retail business. Unique referral links, automatic tracking, rewards for both parties. Official Meta BSP. Start free.
See workflow
Store Opening Event Invites
Send personalised store opening invitations on WhatsApp. RSVP collection, multi-touch invite sequence, post-event follow-up. Official Meta BSP. Start free.
See workflow
FAQ
Yes. WhatsPortal works for businesses with no online presence. Customers browse your catalogue on WhatsApp, enquire, and place orders directly in the conversation — no website required.
Yes. Set up separate inboxes and customer lists per location — each branch manages its own customer communication independently from the same WhatsPortal account.
No. Even a list of 50 regular customers is worth communicating with on WhatsApp. Start with the free plan and scale as your list grows.
Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.
No credit card required. Free plan available. Official Meta BSP.
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