Grocery & Kirana Automation
WhatsPortal turns your WhatsApp number into an ordering system. Customers message you their order, you get it organised and logged — no missed calls, no scribbled notes, no confusion.
Official Meta BSP · Starts at ₹0
01
Customers send orders to your personal number at 7 AM. You're asleep, or on another call, or unpacking stock. The message sits unread. The customer calls a competitor.
02
Orders come in as voice notes, photos of handwritten lists, and informal messages. Your delivery staff has to re-read and re-confirm every order. Mistakes happen. Returns happen.
03
You have no record of what was ordered, by whom, and whether it was delivered. Month-end reconciliation is guesswork. Repeat customers have to re-explain their preferences every time.
The solution
Every order message gets an instant acknowledgement — 'We've received your order and will deliver by [time].' Customers stop calling to confirm.
Use a WhatsApp Flow or menu-style bot to guide customers through their order — item selection, quantity, delivery time preference. No more voice note guesswork.
Your entire shop team sees incoming orders in one place. Assign orders to delivery staff, mark them as packed or dispatched, and add notes — all from one screen.
WhatsPortal logs every customer's order history. Regular customers can say 'same as last time' and you know exactly what to pack.
How it works
Set up your WhatsApp Business number
WhatsPortal connects your business number to the official WhatsApp API. Your customers message the same number they always have — nothing changes for them.
Configure your order flow
Set up a simple ordering menu or a free-text order intake with automated acknowledgement. Takes under an hour to configure.
Orders come in organised
Every order is logged, acknowledged, and visible to your team. No missed messages, no order confusion, no angry morning calls.
Sync order manager
WhatsApp orders and delivery schedules are pushed directly to your retail order management system.
Delivery Manager
FreshMart
Hi Kavita! Welcome to FreshMart. 🥬 Your weekly grocery order is scheduled for delivery today between 10 AM and 12 PM.
8:00 AM ✓✓
Would you like to track the delivery or add any last-minute items?
8:00 AM ✓✓
Track order
8:05 AM ✓✓
Your delivery executive Rajesh is en route. Current location: click.freshmart.in/track 🚚
8:05 AM ✓✓
Your order contains 12 items. Please keep cash or UPI ready for payment.
8:05 AM ✓✓
Example conversation — automated by WhatsPortal
What our customers say
“We were taking orders on three different personal numbers and constantly mixing things up. WhatsPortal gave us one number, one inbox, and now everyone can see every order.”
Live
Businesses that acknowledge orders instantly see fewer follow-up calls and higher repeat order rates
< 1 min
Average setup time for standard workflows
3×
Increase in response rates compared to email alerts
₹0
Get started for free — free plan included
FAQ
Not at all. You can port your existing WhatsApp number to WhatsPortal's official API — customers keep messaging the same number, you get a proper business inbox. Or use a new dedicated number for ordering.
No. They message your WhatsApp the same way they always have. The difference is on your end — you now have an organised inbox, automated replies, and a full order log.
Yes. Once an order is confirmed, you can trigger a delivery update automatically — 'your order is out for delivery' — using the same automation flow.
Free plan: ₹0, 100 messages/month — enough to test with your regulars. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). Billed in INR via Razorpay. WhatsApp API conversation charges from Meta are billed separately.
Related workflows
Grocery daily order broadcast
Send and manage automated WhatsApp campaigns tailored for Grocery & Kirana operations.
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Grocery home delivery updates
Send and manage automated WhatsApp campaigns tailored for Grocery & Kirana operations.
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Grocery loyalty and repeat order bot
Send and manage automated WhatsApp campaigns tailored for Grocery & Kirana operations.
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No credit card required. Free plan available. Official Meta BSP.
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