Fintech & Financial Services Automation
WhatsPortal guides customers through KYC submission on WhatsApp — Aadhaar, PAN, income proof, bank statements — collected, logged, and ready for your team without a single form or branch visit.
Official Meta BSP · End-to-end encrypted
01
A customer downloads your lending app and reaches the KYC step. They're asked to upload Aadhaar, PAN, selfie, and bank statement. Four uploads, two logins, one confusing UI. 40–60% drop off before completing. Those are customers you already acquired.
02
Chasing incomplete KYC is a manual, labour-intensive process. Your ops team calls customers, emails them links, and follows up multiple times — for documents that a WhatsApp bot could have collected in 5 minutes.
03
Customers in tier-2 and tier-3 markets — a key growth segment for Indian fintech — are more comfortable sharing documents on WhatsApp than through a web upload portal they don't trust.
The solution
The bot asks for each document one at a time — 'Please share a clear photo of your Aadhaar card front.' Customers photograph and send. No portal navigation, no multi-upload forms.
Customers who stop midway receive automated follow-up nudges — 'You're halfway through. Just 2 documents remaining.' Most complete when reminded.
Documents shared on WhatsApp are end-to-end encrypted. WhatsPortal logs each document against the customer's contact record — accessible to your KYC team from the shared inbox.
When all documents are received, WhatsPortal sends a confirmation — 'We've received all your documents. Our team will verify them within 24 hours.' Customers feel informed, not abandoned.
How it works
Trigger KYC flow at onboarding
Connect your app or CRM to WhatsPortal via webhook. When a customer reaches the KYC stage, the WhatsApp flow starts automatically.
Customer submits documents on WhatsApp
The bot guides them through each document, acknowledges receipt, and follows up on gaps — all automated.
Your KYC team reviews complete submissions
All documents arrive organised, tagged to the customer, and accessible in one place. Your team verifies instead of chasing.
Automated credit log
Application data and document verification logs are pushed to your loan management system or CRM database instantly.
Suresh P.
FlexiLoans
Hello Suresh! We received your application for a Personal Loan at FlexiLoans. 💳
2:30 PM ✓✓
To complete your application, we need to verify your KYC documents. You can upload them here.
2:30 PM ✓✓
Upload PAN Card
2:31 PM ✓✓
Please share a photo of your PAN Card. Make sure the details are clearly visible.
2:31 PM ✓✓
📸 Attached my PAN card image
2:32 PM ✓✓
PAN Card received successfully! Let's proceed to the next step. ✅
2:32 PM ✓✓
Example conversation — automated by WhatsPortal
What our customers say
“We moved KYC collection from a web upload form to a WhatsApp bot. Completion rates improved significantly — especially among customers in smaller cities who were hesitant about web portals.”
Live
WhatsApp KYC collection achieves significantly higher completion rates than web-based upload forms
< 1 min
Average setup time for standard workflows
3×
Increase in response rates compared to email alerts
₹0
Get started for free — free plan included
FAQ
WhatsApp Business API messages are end-to-end encrypted. The security is comparable to standard WhatsApp. For additional assurance, you can use WhatsApp Flows (available on Premium) for structured, in-chat document collection with enhanced privacy controls.
Any document that can be photographed or saved as a PDF — Aadhaar, PAN, passport, driving licence, bank statements, salary slips, ITR documents — can be shared on WhatsApp.
Basic validation — checking that a photo was sent rather than a text message — can be built into the flow. For deeper document verification (OCR, OCRV check), connect your verification API via WhatsPortal's Custom HTTP Request action.
Free plan: ₹0, 100 messages/month. Standard: ₹1,499/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.
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No credit card required. Free plan available. Official Meta BSP.
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