Fintech & Financial Services Automation
WhatsPortal gives fintech and financial services businesses a complete WhatsApp automation platform — loan onboarding, EMI reminders, KYC collection, fraud alerts, investment updates, and insurance renewals — all on the channel customers check most.
Official Meta BSP · End-to-end encrypted · No credit card required
01
Loan application dropoff is a major revenue leak for lenders. Complex web forms, unclear KYC requirements, and slow application feedback cause applicants to abandon mid-process. WhatsApp-guided onboarding — step by step, conversational, with immediate confirmation at each stage — dramatically improves completion rates.
02
EMI defaults are often not intentional — they happen because customers forgot, had cash flow timing issues, or didn't realise the due date was approaching. A WhatsApp reminder 7 days, 3 days, and 1 day before due date — with a direct payment link — prevents most preventable defaults.
03
Fraud alerts via SMS are slow, easy to ignore, and provide no path to action. A WhatsApp fraud alert — instant, with action buttons ('This was me' / 'Block my card') — enables customers to respond in seconds. The difference between a stopped fraud and a completed one is often measured in minutes.
The solution
Guide applicants through the loan or demat account opening process on WhatsApp — KYC document collection, status updates, and activation notifications — reducing dropoff and improving completion rates.
Send scheduled payment reminders with direct payment links. Confirm receipts. Follow up on overdue accounts via a structured escalation sequence — all on WhatsApp.
Deliver real-time fraud alerts on WhatsApp with action buttons. Route confirmed fraud cases to your response team instantly. Prevent fraud at the moment it's attempted.
Send portfolio updates, SIP reminders, insurance renewal alerts, and investment milestones to clients on WhatsApp — keeping them engaged and informed between advisor interactions.
How it works
Connect your core banking, lending, or wealth management system
Trigger WhatsPortal via API or webhook when customer events occur — application submitted, payment due, fraud flagged, policy expiring.
Automated messages fire at every customer touchpoint
Onboarding sequences, payment reminders, fraud alerts, and portfolio updates run without manual intervention.
Customers are more informed, more compliant, and better protected
Timely, relevant communication improves customer outcomes and reduces operational costs across every financial product.
Sync with your CRM
All customer profiles, messages, and automated workflows sync in real time with your database and CRM platforms.
Suresh P.
FlexiLoans
Hello Suresh! We received your application for a Personal Loan at FlexiLoans. 💳
2:30 PM ✓✓
To complete your application, we need to verify your KYC documents. You can upload them here.
2:30 PM ✓✓
Upload PAN Card
2:31 PM ✓✓
Please share a photo of your PAN Card. Make sure the details are clearly visible.
2:31 PM ✓✓
📸 Attached my PAN card image
2:32 PM ✓✓
PAN Card received successfully! Let's proceed to the next step. ✅
2:32 PM ✓✓
Example conversation — automated by WhatsPortal
What our customers say
“Moving fraud alerts from SMS to WhatsApp was the single most impactful change we made to our customer communication. Response rates went up dramatically and we started preventing fraud rather than processing chargebacks.”
Live
Financial institutions using WhatsApp for customer communication see higher EMI collection rates, lower fraud losses, and improved customer satisfaction scores
10+
Fintech & Financial Services workflows ready to run
3×
Increase in response rates compared to email alerts
₹0
Get started for free — free plan included
All workflows
Select any ready-to-use automation template to see detailed triggers, features, and setup steps.
Loan Application Bot
Qualify loan applicants on WhatsApp before your sales team calls. Collect income, employment, and documents automatically. Official Meta BSP. Start free.
See workflow
EMI Payment Reminders
Send personalised EMI reminders on WhatsApp. Multi-stage sequence, direct payment link, post-due escalation. Reduce defaults. Official Meta BSP. Start free.
See workflow
KYC Document Collection
Collect Aadhaar, PAN and financial documents via WhatsApp. Guided flow, automated follow-up, higher completion rates. Official Meta BSP. Start free.
See workflow
Account Statement Delivery
Send monthly account and loan statements to customers on WhatsApp automatically. Higher open rates than email, secure PDF delivery. Official Meta BSP.
See workflow
Insurance Renewal Reminders
Send personalised insurance renewal reminders on WhatsApp. 30-7-1 day sequence, direct renewal link, lapse win-back. Official Meta BSP. Start free.
See workflow
Investment Portfolio Updates
Send personalised investment portfolio updates to clients on WhatsApp. Monthly summaries, SIP reminders, milestone alerts. Official Meta BSP. Start free.
See workflow
Fraud Alert Notifications
Send real-time fraud alerts to customers on WhatsApp. Faster than SMS, action buttons, instant fraud team escalation. Official Meta BSP. Start free.
See workflow
Credit Score Bot
Let users check loan eligibility and credit scores via WhatsApp. Guided flow, credit education, product funnel. Official Meta BSP. Start free.
See workflow
Demat Account Onboarding
Guide new investors through demat account opening on WhatsApp. Step-by-step KYC, activation alerts, first-trade sequence. Official Meta BSP. Start free.
See workflow
FAQ
WhatsApp Business API messages are end-to-end encrypted. For highly sensitive data — account numbers, credit limits — use WhatsApp Flows (available on Premium) for secure, structured in-chat data collection and delivery.
Yes. WhatsPortal handles both — proactive payment reminders and collection follow-up sequences. Configure escalation rules that move overdue accounts through progressively firmer communication stages.
Yes. WhatsPortal connects via webhook or custom HTTP request action to any system with an API — core banking platforms, LMS software, CRMs, fraud detection engines.
Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.
No credit card required. Free plan available. Official Meta BSP.
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