Skip to main content
WhatsPortal logoWhatsPortal
Get started

E-Commerce & D2C Automation

Send instant order confirmations on WhatsApp — not email

Your customers check WhatsApp within minutes. Email sits unread. WhatsPortal sends a confirmed order message the moment a purchase goes through — via your official WhatsApp Business number.

Start for freeSee how it works

Official Meta BSP · Shopify native integration

  • Official WhatsApp BSP
  • Free plan — no credit card required
  • Instant webhook integrations
  • Custom WhatsApp Flows
  • Billed in INR via Razorpay

Email confirmations don't reassure customers. They get buried.

01

Your order confirmation email has a 20% open rate on a good day. The other 80% of customers have no idea their order went through — and they'll message your support team to find out.

02

WhatsApp is where your customers live. But manually sending order updates on WhatsApp doesn't scale beyond 50 orders a day.

03

Every 'did my order go through?' support ticket is a waste of your team's time. It costs you ₹50–200 per ticket to answer a question that automation could have prevented [VERIFY].

The solution

WhatsPortal sends order confirmations to WhatsApp automatically — for every order, every time.

Shopify native trigger

Connect your Shopify store in minutes. WhatsPortal listens for new orders and fires a confirmation message instantly. No code needed.

  • Connect your Shopify store in minutes
  • WhatsPortal listens for new orders and fires a confirmation message instantly
  • No code needed

Personalised message templates

Every message includes the customer's name, order ID, product name, and expected delivery window — pulled directly from your order data using Liquid variables.

  • Every message includes the customer's name, order ID, product name, and expected delivery window
  • pulled directly from your order data using Liquid variables
  • Fully automated system
  • Real-time notifications

Official WhatsApp number

Messages arrive from your verified WhatsApp Business number, not a random shortcode. Customers see your brand name and trust the message.

  • Messages arrive from your verified WhatsApp Business number, not a random shortcode
  • Customers see your brand name and trust the message
  • Fully automated system
  • Real-time notifications

Reduce support load immediately

Fewer 'where's my order?' tickets from day one. Your support team handles real problems, not status checks.

  • Fewer 'where's my order?' tickets from day one
  • Your support team handles real problems, not status checks
  • Fully automated system
  • Real-time notifications

How it works

Streamlined automation in four simple steps.

  1. 01

    Connect your Shopify store

    Link WhatsPortal to your Shopify store with a native integration — takes under 5 minutes.

  2. 02

    Build your confirmation template

    Use our pre-built order confirmation template or customise the message to match your brand voice. Submit once for Meta approval.

  3. 03

    Orders confirm themselves

    Every new order triggers an instant WhatsApp message. You don't touch it. Your customers never have to wonder.

  4. 04

    Sync with Shopify & support

    Order details and confirmation statuses are automatically updated in Shopify and synced to your helpdesk or CRM.

S

Amit K.

ShoeNation

Hi Amit! Thanks for your order #WP-88492 at ShoeNation! 👟 Your payment is confirmed.

11:15 AM ✓✓

We are preparing your package. Would you like to track your shipment status?

11:15 AM ✓✓

Track orderView invoiceContact support

Track order

11:16 AM ✓✓

Your order will be shipped via Delhivery. Estimated delivery: Thursday, June 12.

11:16 AM ✓✓

We will send you a tracking link as soon as it leaves our warehouse. Thank you for shopping with us! 📦

11:16 AM ✓✓

Example conversation — automated by WhatsPortal

What our customers say

“We cut WISMO tickets by over 30% in the first week. Customers just get a WhatsApp the moment they order and they're sorted.”

— [D2C brand name]

Live

WhatsApp messages have 3–5x higher open rates than email

< 1 min

Average setup time for standard workflows

3×

Increase in response rates compared to email alerts

₹0

Get started for free — free plan included

FAQ

Common questions about e-commerce order confirmation on whatsapp

Does this work with Shopify?

Yes. WhatsPortal has a native Shopify integration that supports 17+ Shopify events including order placed, order shipped, order delivered, and more. You connect once and it runs automatically.

Do I need WhatsApp Business API for this?

Yes — and WhatsPortal sets it up for you. As an official Meta BSP, we onboard your WhatsApp Business Account (WABA) through Meta&apos;s verified process. No grey-area tools, no risk of being blocked.

What does it cost?

The free plan (₹0, no credit card) includes 100 messages/month — great for testing. The Standard plan is ₹1,499/month for 5,000 messages. Premium is ₹2,499/month for unlimited. All pricing is in INR via Razorpay. Meta&apos;s WhatsApp API conversation charges are billed separately by Meta.

Can I customise the message content?

Completely. You write the template, include any dynamic fields from your Shopify order data, and submit it for Meta approval (usually under 24 hours). We also provide ready-made templates you can use out of the box.

Related workflows

More WhatsApp automation options

E-commerce order tracking updates

Send and manage automated WhatsApp campaigns tailored for E-Commerce & D2C operations.

Learn more

E-commerce abandoned cart recovery

Send and manage automated WhatsApp campaigns tailored for E-Commerce & D2C operations.

Learn more

E-commerce COD confirmation

Send and manage automated WhatsApp campaigns tailored for E-Commerce & D2C operations.

Learn more

Every order you send today could include a WhatsApp confirmation. Set it up now.

Get started free

No credit card required. Shopify integration takes under 5 minutes.