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E-Commerce & D2C Automation

Recover abandoned carts with a WhatsApp nudge — not another ignored email

WhatsPortal connects to your Shopify store and sends a personalised WhatsApp message to every customer who left without checking out — recovering 25–35% of carts that email never touches [VERIFY].

Start for freeSee how it works

Native Shopify integration · Official Meta BSP

  • Official WhatsApp BSP
  • Free plan — no credit card required
  • Instant webhook integrations
  • Custom WhatsApp Flows
  • Billed in INR via Razorpay

Your abandoned cart email is doing its best. It's just not enough.

01

Your cart abandonment email has a 15–20% open rate. Of those who open it, maybe 5% click. Meanwhile, 70%+ of carts are going unrecovered every single day — revenue that was one step away from being yours.

02

Customers who abandon carts on mobile — the majority of your traffic — are already on WhatsApp. Reaching them there is not just easier; it's where they're most likely to complete the purchase.

03

Generic cart recovery emails say 'You left something behind.' Personalised WhatsApp messages say 'Hi Priya, your Nike Air Max in size 7 is waiting for you.' The difference in conversion is significant.

The solution

WhatsPortal recovers your abandoned carts on WhatsApp — where customers actually convert.

Shopify native trigger

WhatsPortal connects directly to your Shopify store. When a customer abandons a cart, WhatsPortal fires a WhatsApp message after your configured delay — 1 hour, 3 hours, or 24 hours.

  • WhatsPortal connects directly to your Shopify store
  • When a customer abandons a cart, WhatsPortal fires a WhatsApp message after your configured delay
  • 1 hour, 3 hours, or 24 hours

Personalised product details

Every recovery message includes the customer's name, the exact product(s) they left behind, and a direct link back to their cart — no searching, no starting over.

  • Every recovery message includes the customer's name, the exact product(s) they left behind, and a direct link back to their cart
  • no searching, no starting over
  • Fully automated system
  • Real-time notifications

Multi-step recovery sequence

First message misses? Send a second with a gentle nudge. Still no response? A third with a limited-time offer if you choose. Stop the sequence the moment they check out.

  • First message misses
  • Send a second with a gentle nudge
  • Still no response
  • A third with a limited-time offer if you choose

Real conversion tracking

See exactly how many abandoned carts were recovered via WhatsApp, what the recovery rate is, and what your revenue return looks like — all in WhatsPortal's analytics dashboard.

  • See exactly how many abandoned carts were recovered via WhatsApp, what the recovery rate is, and what your revenue return looks like
  • all in WhatsPortal's analytics dashboard
  • Fully automated system
  • Real-time notifications

How it works

Streamlined automation in four simple steps.

  1. 01

    Connect your Shopify store

    Link WhatsPortal to your Shopify store. The abandoned checkout event triggers automatically without any additional configuration.

  2. 02

    Set your recovery sequence

    Choose your timing, write your messages, and decide how many follow-ups to send. The sequence stops the moment a customer completes checkout.

  3. 03

    Watch recovered revenue come in

    WhatsPortal tracks every recovery. You see the numbers — messages sent, carts recovered, revenue generated.

  4. 04

    Sync with Shopify & support

    Order details and confirmation statuses are automatically updated in Shopify and synced to your helpdesk or CRM.

S

Amit K.

ShoeNation

Hi Amit! Thanks for your order #WP-88492 at ShoeNation! 👟 Your payment is confirmed.

11:15 AM ✓✓

We are preparing your package. Would you like to track your shipment status?

11:15 AM ✓✓

Track orderView invoiceContact support

Track order

11:16 AM ✓✓

Your order will be shipped via Delhivery. Estimated delivery: Thursday, June 12.

11:16 AM ✓✓

We will send you a tracking link as soon as it leaves our warehouse. Thank you for shopping with us! 📦

11:16 AM ✓✓

Example conversation — automated by WhatsPortal

What our customers say

“We were recovering maybe 4% of abandoned carts through email. WhatsPortal's WhatsApp recovery brought that up significantly — and the messages feel personal, not pushy.”

— [D2C brand name]

Live

WhatsPortal reports an average abandoned cart recovery rate of 25–35% via WhatsApp

< 1 min

Average setup time for standard workflows

3×

Increase in response rates compared to email alerts

₹0

Get started for free — free plan included

FAQ

Common questions about e-commerce abandoned cart recovery

Does WhatsPortal integrate with Shopify natively?

Yes. WhatsPortal has a first-party Shopify integration that supports 17+ Shopify events, including abandoned checkout. Connect once and cart recovery runs automatically.

Can I include a discount code in the recovery message?

Yes. You can include a dynamic discount code in your WhatsApp recovery message — either always, or only in a second or third follow-up if the first message doesn&apos;t convert.

Do customers need to have opted in to receive messages?

Yes — WhatsApp Business API requires customer opt-in. WhatsPortal helps you collect opt-ins at checkout or via your website before sending recovery messages. Customers who haven&apos;t opted in can&apos;t be messaged via WhatsApp API.

What does it cost?

Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay. Meta conversation charges are billed separately.

Related workflows

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E-commerce flash sale broadcast

Send and manage automated WhatsApp campaigns tailored for E-Commerce & D2C operations.

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Every abandoned cart is recoverable. You just need to reach customers on the right channel.

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No credit card required. Shopify integration in minutes. Official Meta BSP.