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E-Commerce & D2C Automation

Let customers personalise and send gifts via WhatsApp — no app, no website friction

WhatsPortal runs a gifting concierge on WhatsApp — collecting recipient name, personalised message, delivery address, and gift preferences — so your customers send a thoughtful gift in under 3 minutes.

Official Meta BSP · No credit card required

  • Official WhatsApp BSP
  • Free plan — no credit card required
  • Instant webhook integrations
  • Custom WhatsApp Flows
  • Billed in INR via Razorpay

Most gifting experiences online are clunky. Customers feel it, and so do your conversions.

01

A customer wants to send a birthday gift. They navigate your website, fill out a product form, find a 'gift message' box buried in checkout, hope the recipient's address is correct, and complete a 7-step purchase process. By the end, the excitement is gone.

02

Corporate gifting orders — where a company wants to send 50 personalised gifts to employees or clients — require so much back-and-forth that you're essentially doing sales calls for every order. There's no structured intake.

03

Post-gifting follow-up is zero. You have no way to message the gift recipient after the experience, capture their feedback, or convert them into a first-time buyer.

The solution

WhatsPortal turns gifting into a delightful WhatsApp conversation.

Guided gift selection

The bot walks customers through product selection based on recipient, occasion, and budget — 'Is this for a friend or family? What's the occasion? What's your budget?' — and recommends the right gift.

  • The bot walks customers through product selection based on recipient, occasion, and budget
  • 'Is this for a friend or family
  • What's the occasion
  • What's your budget?'

Personalised message capture

Customers type their personalised gift note directly in WhatsApp. It's saved against the order and included in the packaging — no clunky form, no second screen.

  • Customers type their personalised gift note directly in WhatsApp
  • It's saved against the order and included in the packaging
  • no clunky form, no second screen

Delivery address collection

The bot collects the recipient's delivery address, preferred delivery date, and any special instructions — all structured, all saved to the order.

  • The bot collects the recipient's delivery address, preferred delivery date, and any special instructions
  • all structured, all saved to the order
  • Fully automated system
  • Real-time notifications

Corporate gifting intake

For bulk gifting enquiries, the bot collects company name, number of gifts, budget range, customisation requirements, and preferred delivery timeline — qualifying the lead before your sales team steps in.

  • For bulk gifting enquiries, the bot collects company name, number of gifts, budget range, customisation requirements, and preferred delivery timeline
  • qualifying the lead before your sales team steps in
  • Fully automated system
  • Real-time notifications

How it works

Streamlined automation in four simple steps.

  1. 01

    Set up your gifting flow

    Configure your product catalogue, gift options, and collection questions in the no-code builder.

  2. 02

    Share your gifting WhatsApp link

    Add 'Gift on WhatsApp' to your product pages, Instagram bio, and email campaigns. Every gifting enquiry starts here.

  3. 03

    Orders come in complete

    Every gifting order arrives with product selection, personalised message, delivery address, and special instructions — ready to fulfil.

  4. 04

    Sync with Shopify & support

    Order details and confirmation statuses are automatically updated in Shopify and synced to your helpdesk or CRM.

S

Amit K.

ShoeNation

Hi Amit! Thanks for your order #WP-88492 at ShoeNation! 👟 Your payment is confirmed.

11:15 AM ✓✓

We are preparing your package. Would you like to track your shipment status?

11:15 AM ✓✓

Track orderView invoiceContact support

Track order

11:16 AM ✓✓

Your order will be shipped via Delhivery. Estimated delivery: Thursday, June 12.

11:16 AM ✓✓

We will send you a tracking link as soon as it leaves our warehouse. Thank you for shopping with us! 📦

11:16 AM ✓✓

Example conversation — automated by WhatsPortal

What our customers say

“We added a WhatsApp gifting link to our Instagram bio and started getting gifting orders that previously would have never made it through our website checkout. The conversational format just works for gifting.”

— [Gift brand name]

Live

Conversational gifting flows convert at significantly higher rates than standard website checkout for gifting occasions

< 1 min

Average setup time for standard workflows

Increase in response rates compared to email alerts

₹0

Get started for free — free plan included

FAQ

Common questions about e-commerce gifting concierge

Can the gifting bot handle both individual and corporate orders?

Yes. You can build separate flows for individual gifting and bulk corporate orders. Individual flows focus on personal curation; corporate flows collect volume, customisation, and delivery requirements.

Can I include gift wrapping and packaging options in the flow?

Yes. The bot can present packaging options — standard, premium, custom branding — and add the selection to the order. Each option can have a different price attached.

Can the recipient get a message after delivery?

Yes. You can set up a post-delivery flow that sends the recipient a WhatsApp message — &apos;A gift from [sender name] has been delivered for you&apos; — with their personalised note. This creates a memorable experience and introduces your brand to a new potential customer.

What does it cost?

Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.

Gifting is one of the highest-intent purchases online. Make the experience match.

No credit card required. Free plan available. Official Meta BSP.