E-Commerce & D2C Automation
WhatsPortal runs a gifting concierge on WhatsApp — collecting recipient name, personalised message, delivery address, and gift preferences — so your customers send a thoughtful gift in under 3 minutes.
Official Meta BSP · No credit card required
01
A customer wants to send a birthday gift. They navigate your website, fill out a product form, find a 'gift message' box buried in checkout, hope the recipient's address is correct, and complete a 7-step purchase process. By the end, the excitement is gone.
02
Corporate gifting orders — where a company wants to send 50 personalised gifts to employees or clients — require so much back-and-forth that you're essentially doing sales calls for every order. There's no structured intake.
03
Post-gifting follow-up is zero. You have no way to message the gift recipient after the experience, capture their feedback, or convert them into a first-time buyer.
The solution
The bot walks customers through product selection based on recipient, occasion, and budget — 'Is this for a friend or family? What's the occasion? What's your budget?' — and recommends the right gift.
Customers type their personalised gift note directly in WhatsApp. It's saved against the order and included in the packaging — no clunky form, no second screen.
The bot collects the recipient's delivery address, preferred delivery date, and any special instructions — all structured, all saved to the order.
For bulk gifting enquiries, the bot collects company name, number of gifts, budget range, customisation requirements, and preferred delivery timeline — qualifying the lead before your sales team steps in.
How it works
Set up your gifting flow
Configure your product catalogue, gift options, and collection questions in the no-code builder.
Share your gifting WhatsApp link
Add 'Gift on WhatsApp' to your product pages, Instagram bio, and email campaigns. Every gifting enquiry starts here.
Orders come in complete
Every gifting order arrives with product selection, personalised message, delivery address, and special instructions — ready to fulfil.
Sync with Shopify & support
Order details and confirmation statuses are automatically updated in Shopify and synced to your helpdesk or CRM.
Amit K.
ShoeNation
Hi Amit! Thanks for your order #WP-88492 at ShoeNation! 👟 Your payment is confirmed.
11:15 AM ✓✓
We are preparing your package. Would you like to track your shipment status?
11:15 AM ✓✓
Track order
11:16 AM ✓✓
Your order will be shipped via Delhivery. Estimated delivery: Thursday, June 12.
11:16 AM ✓✓
We will send you a tracking link as soon as it leaves our warehouse. Thank you for shopping with us! 📦
11:16 AM ✓✓
Example conversation — automated by WhatsPortal
What our customers say
“We added a WhatsApp gifting link to our Instagram bio and started getting gifting orders that previously would have never made it through our website checkout. The conversational format just works for gifting.”
Live
Conversational gifting flows convert at significantly higher rates than standard website checkout for gifting occasions
< 1 min
Average setup time for standard workflows
3×
Increase in response rates compared to email alerts
₹0
Get started for free — free plan included
FAQ
Yes. You can build separate flows for individual gifting and bulk corporate orders. Individual flows focus on personal curation; corporate flows collect volume, customisation, and delivery requirements.
Yes. The bot can present packaging options — standard, premium, custom branding — and add the selection to the order. Each option can have a different price attached.
Yes. You can set up a post-delivery flow that sends the recipient a WhatsApp message — 'A gift from [sender name] has been delivered for you' — with their personalised note. This creates a memorable experience and introduces your brand to a new potential customer.
Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.
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No credit card required. Free plan available. Official Meta BSP.
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