E-Commerce & D2C Automation
WhatsPortal's WhatsApp size assistant asks the right questions — height, weight, fit preference — and recommends the right size for each product. Fewer returns. Happier customers. Better margins.
Official Meta BSP · Native Shopify integration
01
A customer orders a medium. It doesn't fit. They return it. The reverse logistics cost you ₹150–300. The replacement costs another ₹150–300 to ship. A size recommendation before purchase could have prevented both.
02
Your size chart is on your product page. Most customers don't read it — or don't know how to interpret 'chest 38 inches' into what they should order. A conversational guide does the work for them.
03
Size-related returns aren't just a cost — they're a trust problem. Customers who receive the wrong size don't always bother with an exchange. They leave a review about poor sizing and don't come back.
The solution
The bot asks for height, weight, body type, and preferred fit (slim, regular, relaxed) — and recommends the right size for the specific product the customer is asking about.
Size guides are configured per product or category. A denim recommendation considers waist-to-hip ratio. A shoe recommendation considers width. Recommendations are accurate, not generic.
Add a 'Get size help' button or WhatsApp link on your product pages. Customers who are unsure about sizing tap to chat — and get an immediate, personalised recommendation before buying.
Fewer wrong-size orders means fewer return requests, fewer support tickets, and lower reverse logistics costs — all from one bot that runs 24/7.
How it works
Configure your size logic
Map your brand's size chart to customer measurements for each product category. Build the recommendation flow in WhatsPortal's no-code builder.
Add WhatsApp size help to your product pages
Place a 'Chat for size help' button or link on relevant product pages. It opens a WhatsApp conversation with the size bot instantly.
Customers buy with confidence
Every customer who uses the assistant buys the right size. Returns drop. Satisfaction rises.
Sync with Shopify & support
Order details and confirmation statuses are automatically updated in Shopify and synced to your helpdesk or CRM.
Amit K.
ShoeNation
Hi Amit! Thanks for your order #WP-88492 at ShoeNation! 👟 Your payment is confirmed.
11:15 AM ✓✓
We are preparing your package. Would you like to track your shipment status?
11:15 AM ✓✓
Track order
11:16 AM ✓✓
Your order will be shipped via Delhivery. Estimated delivery: Thursday, June 12.
11:16 AM ✓✓
We will send you a tracking link as soon as it leaves our warehouse. Thank you for shopping with us! 📦
11:16 AM ✓✓
Example conversation — automated by WhatsPortal
What our customers say
“Our size-related return rate was 28% before we launched the WhatsApp size guide. Within two months it dropped noticeably — and customers actually appreciated having the option to ask.”
Live
Providing a size recommendation tool can reduce size-related returns by 20–30%
< 1 min
Average setup time for standard workflows
3×
Increase in response rates compared to email alerts
₹0
Get started for free — free plan included
FAQ
Yes. You configure separate size flows for each category, each with its own measurement questions and size mapping. A shoe flow asks different questions than a tops flow.
Yes. You can include size comparison information — UK, US, EU sizing — in the bot's recommendation message for brands that import or export internationally.
You configure the recommendation logic — for example, if between sizes, recommend sizing up for outerwear and sizing down for fitted styles. The bot follows your brand's guidance consistently.
Free plan: ₹0, 100 messages/month. Standard: ₹1,199/month (5,000 messages). Premium: ₹2,499/month (unlimited). All in INR via Razorpay.
Related workflows
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E-commerce product recommendations
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E-commerce review collection
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No credit card required. Free plan available. Official Meta BSP.
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